Adrian Castillo
El Paso,TX
Summary
Hardworking professional experienced in challenging border protection work. Compassionate toward struggling individuals, firm in combatting illegal activity and unwavering in integrity. Fully versed in weapons and equipment common to field.
Overview
14
14
years of professional experience
Work History
Customs and Border Protection Officer
Homeland Security
Columbus, NM
09.2020 - Current
- Participated in special operations aimed at detecting contraband smuggling activities along US borders.
- Identified fraudulent documents presented by travelers during inspections.
- Responded quickly to emergency situations involving terrorist threats or illegal border crossings.
- Enforced immigration laws by identifying individuals attempting to enter illegally or without proper documentation.
- Interacted with foreign nationals in order to obtain information regarding their identity, background and reason for entering the country.
- Operated non-intrusive inspection systems such as X-ray machines to detect suspicious objects in luggage or freight shipments.
- Provided guidance and instructions regarding immigration procedures at ports of entry.
- Conducted searches of vehicles, vessels, aircrafts, containers, and other areas for prohibited items or persons.
- Advised passengers on restrictions related to bringing goods across international borders.
- Interviewed travelers at ports of entry to assess compliance with applicable laws.
- Verified accuracy of documentation provided by travelers including visas, passports and other identification documents.
- Inspected shipments, vehicles and individuals to identify and seize contraband.
- Calculated and assessed duties and taxes due on goods.
- Calculated duty fees and applicable taxes for incoming and outgoing shipments and notified individuals of liabilities.
- Collaborated with law enforcement officials to provide relevant information regarding observed or suspected criminal activity.
- Examined documents to determine admissibility of travelers into the United States and conducted inspections of travelers, baggage and cargo.
- Monitored borders for illegal crossings and contraband smuggling activities.
General Manager
Pan Y Agua
El Paso, Texas
03.2011 - 09.2019
- During this time frame I managed multiple establishments for this company (Crave Kitchen & Bar, Malolam Cantina, Independent Burger, 1914 Lounge).
- Managed staff schedules and coordinated team assignments effectively.
- Oversaw inventory management and ensured proper supply levels.
- Developed training programs for new employees to enhance skills.
- Directed daily operations to ensure smooth restaurant functionality.
- Facilitated communication between kitchen and service staff for efficiency.
- Implemented standard operating procedures to maintain quality service.
- Analyzed customer feedback to improve dining experience continuously.
- Established relationships with vendors to secure quality supplies and services.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
High School Diploma -
Coronado High School
El Paso, TX05-2003
Criminal Justice
El Paso Community College
El Paso, TXSkills
- Contraband detection
- Document verification
- Emergency response
- Immigration enforcement
- Inspection techniques
- Customs regulations
- Collaboration with law enforcement
- Effective communication
- Attention to detail
- Conflict resolution
- Language skills
- Firearms proficiency
- Decision-making
- Threat assessment
- Multitasking capacity
- Goal setting
- Policy enforcement
- Reliability
- Immigration law
- Integrity and honesty
- Customs inspection
- Passport checks
- Team collaboration
Timeline
Customs and Border Protection Officer
Homeland Security
09.2020 - Current
General Manager
Pan Y Agua
03.2011 - 09.2019
High School Diploma -
Coronado High School
Criminal Justice
El Paso Community College
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