Adrian Champion
Dalzell,SC
Summary
Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality. Well-organized, able to prioritize duties and manage time in multi-task environments. Builds trust and respect by consistently meeting and exceeding expectations. Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint, MS Outlook. Typing Speed: 60 WPM. Attention to detail Other duties as assigned
Overview
11
11
years of professional experience
Work History
Patient Account Rep I - WFH
FirstSource Solutions LLC
Louisville, KY
08.2021 - Current
- Verified insurance and followed up on pending claims to ensure timely processing.
- Rebilling insurance claims.
- Input/ update insurance information.
- Processed credit and debit card payments to facilitate patient transactions.
- Navigate through Epic and I - leverage system.
- Provided chat support to users navigating MyChart platform to enhance user experience.
- Work with personal pay.
Call Center/ Remote / Customer Service
AppleOne
Remote, ERAP
05.2021 - 08.2021
- Updated customers on application status to ensure clarity and transparency.
- Informed customers of approval amounts to enhance understanding of their applications.
- Facilitated document uploads for customers, streamlining the application process.
- Assisted customers with completing applications.
QuickBooks Desktop Pro/Premier
03.2021 - 05.2021
- Help customer navigate.
- Show them how to balance out the income and expenses.
- Invoice and accept payments.
- Run reports.
- Sales/upgrade the customer QuickBooks.
Call Center / Remote/ Advisor l, Customer Service
Concentrix
Remote, SC
02.2021 - 03.2021
- Handle tax paper.
- Help customer fill tax out correctly.
- Provide customer with the information requested.
Call Center / Remote / Healthcare Customer Associate I
Conduent
Remote, SC
12.2020 - 02.2021
- Educating the members on the COBRA process.
- Educate members on how long it takes for members to receive their COBRA package.
- What benefits they can elect.
- We handle Flexible Spending Accounts (Healthcare and Dependent Care).
- Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAs.
- Provides customer with appropriate standard information requested.
Patient Coordinator
Prisma Health Tuomey Hospital
Sumter, SC
05.2015 - 12.2020
- Work in Dietary Department, ensure patients have proper food and drinks, and follow dietary restrictions.
- Answer inbound phone calls, take patient orders, count money, ensure till accuracy, and document temperatures.
- Check inventory levels, document leftovers in manager logs, and clean and stock work areas.
- Accept cash and credit card payments and communicate specials and orders to customers.
- Resolve complaints and maintain communication throughout the ordering process.
Education
Associate of Science Degree - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
01-2020
High School Diploma -
Crestwood High School
01-2011
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Skills
- Well-organized, able to prioritize duties and manage time in multi-task environments
- Builds trust and respect by consistently meeting and exceeding expectations
- Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint, MS Outlook
- Typing Speed: 60 WPM
- Attention to detail
- Other duties as assigned
- Verify insurance
- Rebilling claims
- Payment processing
- Chat support
- Customer relationship management
- Healthcare compliance
- Call center operations
Key Qualifications
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Medicare
- Medicaid
- Call Center Experience
- Microsoft Word
- Microsoft Excel
Timeline
Patient Account Rep I - WFH
FirstSource Solutions LLC
08.2021 - Current
Call Center/ Remote / Customer Service
AppleOne
05.2021 - 08.2021
QuickBooks Desktop Pro/Premier
03.2021 - 05.2021
Call Center / Remote/ Advisor l, Customer Service
Concentrix
02.2021 - 03.2021
Call Center / Remote / Healthcare Customer Associate I
Conduent
12.2020 - 02.2021
Patient Coordinator
Prisma Health Tuomey Hospital
05.2015 - 12.2020
Associate of Science Degree - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma -
Crestwood High School
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy