ADRIAN CORTEZ
Dekalb,IL
Summary
Dedicated and results-driven professional with strong communication, problem-solving, and organizational skills. Experienced in working in fast-paced environments, managing multiple responsibilities, and delivering high-quality results. Proven ability to work independently and collaboratively while maintaining a positive attitude and commitment to customer satisfaction. Quick learner with a strong work ethic, attention to detail, and a focus on continuous improvement. Seeking to contribute skills and experience to a dynamic organization while supporting team and business goals.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Braden Counseling Center
Sycamore, Illinois
07.2026 - Current
- Managed client intake forms and documentation workflows to enhance processing efficiency.
- Coordinated client appointments and staff meetings to streamline scheduling.
- Supported office supply tracking and kept inventory levels organized.
- Organized workshops and events to strengthen community outreach initiatives.
Front Desk Agent
Millennium Hotel Knickerbocker
Chicago, IL
09.2025 - 06.2026
- Managed daily organization and aesthetic appeal of main lobby area to maintain a welcoming environment, resulting in positive feedback in guest surveys.
- Managed over 100 daily reservation inquiries via telephone and email with a highly professional demeanor, increasing direct reservation conversions through prompt resolution.
- Oversaw daily organization and aesthetic appeal of main lobby area, ensuring premium first impressions for arriving guests and contributing to increased positive guest satisfaction survey scores.
- Facilitated onboarding and hands-on training for newly hired front desk associates on property management systems and service standards. By mentoring incoming staff, the department reduced onboarding time by 20% and achieved higher team performance consistency.
- Implemented checklist system for front desk team to streamline shift handovers and reduce communication gaps, enhancing daily workflow continuity.
Law Firm Office Clerk
Multiple Law Firm
Chicago, IL
11.2024 - 08.2025
- Answered incoming calls; directed them to appropriate personnel or took detailed messages when necessary.
- Monitored inventory levels of office supplies and proactively ordered new materials to prevent shortages.
- Coordinated administrative operations and procedures to streamline workflow and improve office efficiency.
- Compared vendor invoices against purchase orders and contracts to verify quantities, payment terms, and key data.
- Managed daily incoming and outgoing mail distribution utilizing USPS and other shipping services.
Service Specialist
Winston & Strawn LLP
Chicago, IL
04.2024 - 05.2024
- Responded to telephone inquiries and complaints following standard operating procedures.
- Performed administrative tasks such as filing, data entry and maintaining records.
- Maintained a high level of organizational skills in order to manage multiple tasks efficiently.
- Delivered high-quality services to clients according to company standards.
- Provided excellent customer service to clients by responding promptly and professionally to inquiries and requests.
- Assisted with the development of new processes and procedures for improved workflow efficiency.
Front Desk Agent
Arlo
Chicago, IL
08.2023 - 01.2024
- Managed efficient check-in and check-out procedures for guests to ensure a seamless arrival and departure experience.
- Processed payments accurately and efficiently
- Greeted customers in a professional and friendly manner
- Provided information about hotel amenities, services, and local attractions
- Verified accuracy of room rates and other charges during check-in process
- Assisted with luggage handling for incoming guests.
Intercept Mailroom Clerk
U.S Messenger
Chicago, IL
08.2021 - 08.2022
- Answered phones in a courteous manner while providing excellent customer service
- Performed data entry tasks to update customer accounts records
- Utilized computer software programs to create reports, labels, forms.
- Performed administrative tasks such as filing, photocopying, faxing, mailing, and scheduling appointments.
- Operated office equipment including computers, printers, copiers, scanners
Package Handler
FedEx
Chicago, IL
03.2021 - 07.2021
- Responded to telephone inquiries and complaints following standard operating procedures.
- Performed administrative tasks such as filing, data entry and maintaining records.
- Maintained a high level of organizational skills in order to manage multiple tasks efficiently.
- Delivered high-quality services to clients according to company standards.
- Provided excellent customer service to clients by responding promptly and professionally to inquiries and requests.
- Assisted with the development of new processes and procedures for improved workflow efficiency.
Supervisor
Urban Air
North Riverside, IL
01.2019 - 01.2021
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary
- Created new strategies for improving customer service standards within the organization.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Trained new employees on company policies, procedures and work ethics.
Education
High School Diploma -
George Westinghouse College Prep
06-2021
Skills
- Organization
- Customer Service
- Technical Support
- Computer Skills
- Positive Attitude
- Teamwork and Collaboration
- Team building
- Inbound calls
- Telephone reception
- Mail management
- Appointment scheduling
- Front desk operations
Languages
Spanish
Timeline
Administrative Assistant
Braden Counseling Center
07.2026 - Current
Front Desk Agent
Millennium Hotel Knickerbocker
09.2025 - 06.2026
Law Firm Office Clerk
Multiple Law Firm
11.2024 - 08.2025
Service Specialist
Winston & Strawn LLP
04.2024 - 05.2024
Front Desk Agent
Arlo
08.2023 - 01.2024
Intercept Mailroom Clerk
U.S Messenger
08.2021 - 08.2022
Package Handler
FedEx
03.2021 - 07.2021
Supervisor
Urban Air
01.2019 - 01.2021
High School Diploma -
George Westinghouse College Prep