Adrian Crumpton

Senior Supervisor– CDS (Club Demonstration Services)

CDS is a division of Advantage Solutions, specializing in live, in-store product demonstrations within Costco locations across the United States.

As the Senior Supervisor at the New Rochelle location, I oversaw daily operations, leading a team dedicated to delivering engaging, high-impact demonstrations to enhance the member shopping experience and drive product sales. My role required strong leadership, strategic thinking, and a commitment to excellence in execution.

• Fostered effective communication by offering constructive feedback, mentoring team members, and promoting cross-functional collaboration.

• Utilized performance metrics and real-time sales data to identify opportunities for growth, leading to consistent overachievement of operational and sales goals.

• Recruited, hired, and trained a diverse staff, implementing development plans and conducting regular performance evaluations to support employee growth and retention.

• Spearheaded initiatives to streamline operations during peak traffic periods, increasing efficiency and ensuring exceptional service quality was maintained.

• Partnered with Costco management to align demonstration strategies with store goals, ensuring a cohesive and mutually beneficial partnership.

• Championed a customer-first culture by encouraging engaging, informative, and compliant product demonstrations.

Overnight Stocker

Macy’s, Manhattan, Ny

March, 2024 – Present

• Restock and organize merchandise throughout the store and stockroom to ensure product availability and visual appeal before store opening hours.
• Efficiently unload trucks and process large volumes of incoming shipments, often under tight time constraints.
• Accurately scan, label, and shelve items using handheld inventory management systems to maintain real-time stock accuracy.
• Maintain compliance with Macy’s visual merchandising standards to ensure displays are neat, appealing, and aligned with brand guidelines.
• Work collaboratively with a team of stockers and managers to meet nightly stocking targets and operational goals.
• Assist with inventory counts, cycle counts, and resolving stock discrepancies to support inventory accuracy.
• Ensure a clean, organized, and hazard-free stockroom and sales floor by following safety procedures and housekeeping standards.
• Demonstrate flexibility by taking on additional tasks as needed, including assisting other departments or responding to overnight customer needs.