Adrian Cuyler
Apopka,Florida
Summary
Results-oriented Internal IT Support Engineer adept at managing endpoint health and compliance for a global workforce. Expertise in identity and access management, remote troubleshooting, and deploying IT solutions that enhance operational readiness and security across diverse environments.
Overview
7
7
years of professional experience
Work History
Internal IT Support Engineer
ThreatLocker Inc.
Orlando, Florida
03.2021 - 09.2026
- Provided first-line and escalated support for hardware, software, SaaS applications, access, connectivity, and endpoint issues.
- Supported Windows endpoint health, compliance and deployment through NinjaOne, BitLocker, PowerShell, SmartDeploy and MDT - experience directly transferable to Intune-based device management.
- Deployed and maintained NinjaOne RMM across 500 endpoints in five countries, enabling remote troubleshooting, software installation, patching, device-health monitoring, and security-tool rollout.
- Administered IAM processes in Microsoft Entra ID and Microsoft 365, including SSO, SAML/OIDC troubleshooting, Conditional Access, dynamic groups, bulk updates and recurring access reviews; experience directly transferable to Okta administration.
- Owned onboarding and offboarding workflows for account provisioning, permissions, licensing, device configuration, software deployment, asset tracking, and secure access removal; deployed 230+ computers and completed 127+ offboardings.
- Managed Apple devices through Apple Business Manager and SimpleMDM, including automated enrollment, DEP, push certificates, VPP apps, managed-account transitions and secure offboarding - foundations directly transferable to Jamf.
- Supported Zoom SSO and Zoom Phone rollouts, imaging, and Microsoft Entra automation; created SOPs, checklists, and user guides that enhanced consistency and scalability of support.
- Partnered with Security, Engineering, Infrastructure, Human Resources and Operations on employee-lifecycle controls and supplied access-review records, ticket evidence and device documentation for SOC 2 readiness.
- Received the 2024 Employee Appreciation Award for reliability, collaboration and contributions to the employee experience.
CENTRAL INVENTORY MANAGEMENT - Specialist
Disney
07.2019 - 12.2020
- Reviewed resort room supply chain processes to recommend process changes.
- Helped manage route activity by assigning rooms, sharing updates with resort managers, approving inventory pricing, and placing guests across resorts to balance inventory.
- Mentored staff on hardware use and company-specific applications.
- Monitored guest flow and inventory remotely through web-based logistics systems to track inventory and address future oversells at resort.
- Compared costs and benefits of possible actions to select most appropriate option.
- Interpreted logistics data for availability, maintainability, reliability, supply chain management, strategic sourcing, and distribution.
Education
Associate's Degree - Information Technology
Keiser University
AI Automation
USF CTPE
Tampa, FLSkills
- Identity management
- Endpoint management
- IT operations automation
- Device management
- Issue resolution
- Attention to detail
- Training and onboarding
Timeline
Internal IT Support Engineer
ThreatLocker Inc.
03.2021 - 09.2026
CENTRAL INVENTORY MANAGEMENT - Specialist
Disney
07.2019 - 12.2020
Associate's Degree - Information Technology
Keiser University
AI Automation
USF CTPE