Adrian Douglas
Memphis,TN
Summary
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
2026
2026
years of professional experience
Work History
Senior Market Trainer
Verizon
2016 - Current
- Evaluated trainee progress through assessments, providing constructive feedback for continuous improvement.
- Incorporated real-world examples into lessons, connecting theoretical concepts to practical applications.
- Built rapport with participants through strong interpersonal skills, establishing trust and credibility as an instructor.
- Facilitated workshops focused on building essential skills for success in the competitive marketplace.
District Trainer
Verizon
2014 - 2016
- Collaborated with subject matter experts to develop accurate and engaging content for instructional materials.
- Established performance metrics to evaluate the impact of training initiatives on individual growth and organizational success.
- Facilitated ongoing professional development opportunities for employees, fostering a culture of continuous learning.
- Provided coaching and mentorship to trainers across the district, resulting in a consistent approach to instruction and increased learner outcomes.
General Manager
Verizon Wireless
01.2013 - 2014
- Manage day-to-day operations of first new design location in West Tennessee.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Manager Retail Sales
Verizon Wireless
01.2013 - 01.2007
- Manager of day-to-day operations of Poplar location.
- Manage and develop staff of 12-15 customer service/sales employees.
- Provide training and ensure knowledge of products and services.
- Provide direction and administration to ensure the location meets all activation, renewal, and key performance goals.
- Drive year-over-year growth for location.
- Provide direction to maintain compliance of audit and inventory control.
- Handle day-to-day management escalation issues.
Assistant Manager Retail Sales
Verizon Wireless
01.2005 - 01.2007
- Co-Manager of day-to-day operations of Poplar location.
- Manage and develop staff of 10-12 customer service/sales employees.
- Ensuring the location meets all of its goals in key performance indicators.
- Meet monthly activation and renewal goals.
- Drive year-over-year growth for location.
- Oversee inventory control.
- Handle day-to-day management escalation issues.
Retail Operations Customer Service and Support
Verizon Wireless
01.2003 - 01.2005
- Provide daily support to customers, both internal and external.
- Maintain daily audit compliance as related to cash management and retail operations. This includes proper collateral ordering and discarding, ordering supplies and maintaining management reports.
- Resolve customer related billing issues and resolves manager-escalated situation independently.
- Maintain knowledge of computer applications needed to perform daily service to customers.
- Assist in training of new hires.
- Assist in assessments and repair of equipment related issues in the Service Center.
- Assist in upgrading phones, services, selling of features, accessories and other Verizon products.
Education
Master of Science - Education
Strayer University
06-2024
BBA - Human Resources
Strayer University
12-2021
Skills
- Coaching and mentoring
- Team building and motivation
- Goal setting and achievement
- Training program design
- Strong presentation
- Teamwork and collaboration
- Workshop facilitation
- Project implementation
Timeline
General Manager
Verizon Wireless
01.2013 - 2014
Manager Retail Sales
Verizon Wireless
01.2013 - 01.2007
Assistant Manager Retail Sales
Verizon Wireless
01.2005 - 01.2007
Retail Operations Customer Service and Support
Verizon Wireless
01.2003 - 01.2005
Senior Market Trainer
Verizon
2016 - Current
District Trainer
Verizon
2014 - 2016
Master of Science - Education
Strayer University
BBA - Human Resources
Strayer University