Adrian Gaytan Flores
Community Services Assistant
Fontana,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. I bring strong attention to detail and excellent organizational skills, which help me follow structured processes efficiently and ask thoughtful questions when needed. I'm comfortable using cloud-based tools and eager to learn any new systems you use. Strong in administrative support and providing clerical work.
Overview
2026
2026
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Animal Shelter Attendant
City Of San Bernardino
10.2024 - Current
- Assist members of the public with claiming lost pets, adopting animals, and provide information on adoption procedures and fees.
- Perform intake duties for animals brought to the shelter, ensuring accurate data entry and conducting preliminary health examinations.
- Provide care for animals including feeding, bathing, grooming, and monitoring their behavior to prevent disease transmission and ensure safety
- Humanely euthanize animals when required, update animal records, and ensure proper disposal of remains according to policy and regulations.
- Assisted Animal Control Officers during ride-alongs, gaining exposure to daily enforcement operations and field procedures.
Community Service Assistant (CSA)
City Of Fontana - Community Services Department
09.2022 - Current
- Drafted timetables and work programs.
- Represented city at community and professional organizational meetings to answer questions and address concerns from local citizens and other personnel.
- Maintained equipment and inventory records.
- Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
Porter/Vallet
JCD Of Ontario
1 2023 - 10.2024
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Drove over 20 customer vehicles daily to appropriate location and in same condition brought in.
Fulfillment Associate
Walmart
11.2020 - 04.2022
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Selected and filled orders from stock to fulfill customer requirements.
Education
Bachelor of Arts - Public Administration
California State University - San Bernardino
San Bernardino, CA 01.2023 - Current
Skills
Ensuring customer satisfaction
Spanish translation
Problem-solving
Planning and Coordination
Compassion and empathy
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Fontana High School Marine Junior Reserve Officer Training Corps (MCJROTC) Volunteer at high school football games and Fontana NASCAR event.
Certification
CPR/First Aid Certification
Timeline
Animal Shelter Attendant
City Of San Bernardino
10.2024 - Current
Bachelor of Arts - Public Administration
California State University - San Bernardino
01.2023 - Current
Community Service Assistant (CSA)
City Of Fontana - Community Services Department
09.2022 - Current
Fulfillment Associate
Walmart
11.2020 - 04.2022
Porter/Vallet
JCD Of Ontario
1 2023 - 10.2024