Adrian Gonalez
Westminster,CO
Summary
Results-driven Sr. Technical Support Engineer with expertise in troubleshooting enterprise x86 servers, tape and library systems ae well as customer data recovery. Proven track record in diagnosing hardware issues and enhancing customer satisfaction through effective communication. Successfully managed a data recovery lab, ensuring critical data was restored efficiently, showcasing strong analytical skills and commitment to excellence. Personable and dedicated to customer service in customer facing and as a remote hardware representative with extensive experience in industry. Solid team player with upbeat, positive attitude Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
41
41
years of professional experience
Work History
Sr. Technical Support Engineer
Oracle Corporation
Broomfield, CO
02.1984 - 03.2025
For the past five years, I've been troubleshooting and analyzing Oracle x86 servers and Exadata machines, along with supporting Oracle-branded tape drives, using the internal diagnostic to analyze the various files to determine the hardware issues. Communicating with the customer by various means—written, phone, and Zoom calls—regarding what was found and the action plan for how the issue will be resolved, either by sending a part for the customer to replace or by creating an onsite action plan for a field engineer to go onsite to repair the server. I was also responsible for running the customer's data recovery lab, where customers would send their data cartridges(T10K/9840) that they couldn't access their data. I would recover the data, copy it onto a new cartridge, and return it to the customer.
Sr. Customer Service Engineer.
Sr. Manufacturing Technician.
World Wide Tech Support.
Remote Hardware Support.
Hardware Instructor
Education
High School Diploma -
James A. Garfield Hight School
Los Angeles, CA06-1979
Skills
- Oracle troubleshooting
- T10K / 9840x Data recovery
- Diagnostic analysis
- Enterprise tape drive and library support
- Customer communication
- x86 and Exadata server troubleshooting and analysis
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Time management
Military
United States Navy
Aviation Electricians Mate 2nd Class
Oct 1979 - Oct 1983
References
References available upon request.
Timeline
Sr. Technical Support Engineer
Oracle Corporation
02.1984 - 03.2025
High School Diploma -
James A. Garfield Hight School
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