John Kohlenberg
McKinney,US
Summary
Sr. Technical Support Engineer with 3 years of experience in the audiovisual industry, specializing in technical support, system administration, and network installation. Proven track record of achieving a 95% customer satisfaction rate by providing innovative solutions and reducing resolution time by 20%. Adept at collaborating with cross-functional teams to optimize resource allocation and drive revenue growth.
Overview
3
3
years of professional experience
Work History
Sr. Technical Support Engineer
Cenero
08.2022 - 07.2024
- Provide online and phone technical support for audiovisual systems, ensuring high customer satisfaction
- Schedule technicians for site visits, optimizing resource allocation and reducing downtime
- Generate quotes for T&M, contributing to revenue growth and customer transparency
- Lead and coordinate technical support efforts, achieving 95% customer satisfaction rate through timely and effective solutions
- Oversee scheduling of technicians, ensuring optimal resource allocation and minimizing downtime for clients' AV systems
- Work closely with sales and engineering teams to generate accurate quotes, fostering strong client relationships and repeat business
- Analyze technical issues and provide innovative solutions, reducing average resolution time by 20% and enhancing system reliability
- Deliver comprehensive online and phone support, empowering customers to effectively use their audio-visual systems and improve their overall experience
- Partnered with cross-functional teams to streamline workflows, enhancing service coordination and improving response times by 25%.
Sound Engineer
Todd Freeman band
09.2021 - Current
- Set up, operate and tear down large PA system for touring band.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients
- Separated instruments, vocals, and peripheral sounds and mixed during post-production stage
- Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events
- Prepared, packed and transported audio equipment for events and location shoots
- Collaborated with producers and performers to determine and achieve desired sound for productions
- Mixed voices, music and taped sound effects for live performances and pre-recorded events
- Regulated volume level and sound quality during recording sessions
- Prepared for recording sessions by selecting and setting up microphones
Service Technician
MASTER VIDEO SYSTEMS
12.2021 - 04.2022
- Evaluating, troubleshooting, testing, repairing, and servicing technical/AV equipment
- Installing equipment in hospitals and corporate spaces
- Has ability to lead small projects
- Ability to work efficiently in fast paced environment.
A/V Installation Technician
AVI/SPL
03.2021 - 12.2021
- Installing high-end audio and video equipment in corporate spaces
- Commissioning, servicing and troubleshooting of audio/visual equipment
- Setting up, operating and tear-down of audio/visual equipment.
- Followed all company guidelines regarding safety procedures when out in field
- Maintained updated knowledge of all equipment, products, and services to properly educate customers
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations
Education
CTS -
CTS
Portland, OR09.2020
No Degree - Audio Engineering
Biamp
Portland,Or07.2024
AVT - undefined
AVT
McKinney, US05.2023
Some College (No Degree) -
Full Sail University
Winter Park, FL02.
Skills
- Troubleshooting Mechanic
- Field Service Equipment Repair
- Service Technician Mechanical Knowledge
- Troubleshooting Desktop Support
- Help Desk Electrical
- PLC Computer Networking
- Filming Video editing
- Video production Social media
- Photography LAN
- Operating Systems Power tools
- Microsoft Windows Technical Support
- Organizational Skills Crestron
- Crestron Toolbox AMX
- Extron Remote Access
- Maintenance System Administration
- Android WAN
- Computer networking Network installation
Timeline
Sr. Technical Support Engineer
Cenero
08.2022 - 07.2024
Service Technician
MASTER VIDEO SYSTEMS
12.2021 - 04.2022
Sound Engineer
Todd Freeman band
09.2021 - Current
A/V Installation Technician
AVI/SPL
03.2021 - 12.2021
CTS -
CTS
No Degree - Audio Engineering
Biamp
AVT - undefined
AVT
Some College (No Degree) -
Full Sail University
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