Corrie Swenson
McKinney,TX
Summary
Experienced reporting analyst with a strong background in Enterprise Business Intelligence and technical support. Proficient in SQL and has a deep understanding of various BI tools. Demonstrates ability to maintain financial accuracy while paying close attention to detail. 13 years of SAP Business Objects experience with the communication and technical skills necessary to bridge the gap between business teams, database engineers and development. Known for excellent communication and customer service skills, thrives in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Technical Support Engineer
Hyphen Solutions - Remote
03.2022 - Current
- Utilize SQL knowledge to analyze customer data to troubleshoot issues
- Proactively identify, monitor, and follow up with users having difficulty with the applications
- Conduct online training to customers
- Subject matter expert in Hyphen’s Home Building Construction software
- Use Jira to track and manage customer service tickets, ensuring timely resolution and effective communication
- Collaborate with other departments to help resolve customer issues
- Submit scripts to DBAs to correct data discrepancies within the software
- Develop and maintain billing scripts to provide accurate and timely data to Hyphen’s accounting and finance teams
- Assist in training new employees, ensuring quick adaption to company processes and standards
- Create comprehensive documentation for the team, enhancing knowledge sharing and operational efficiency
Senior Business Objects Reporting Analyst
Global Healthcare Exchange - Remote
07.2008 - 04.2012
- Company Overview: Enterprise Business Intelligence
- Created pharmaceutical reports that helped facilities save millions of dollars annually
- Responsible for BIAR file releases to Stage and Production environments
- Supported over 6000 Web Intelligence scheduled report instances and 500 users and successfully migrated from R2 to R3
- Created auditor universe and reports to track report and data usage
- Provided customer interface requirements to Java development team
- Responsible for data modeling and database releases
- Created Product Health Dashboard using Oracle Application Express
- Responsible for Gross Transactional Volume reports, dashboards and scorecards for internal and external clients
- Created Supplier Dashboard in Xcelsius by mining data from SQL Server and Oracle transactional databases
- Enterprise Business Intelligence
Senior Business Objects Developer
AT&T Mobility/Cingular Wireless
07.1997 - 07.2008
- Company Overview: Enterprise Reporting & Business Intelligence
- Involved in full life cycle of AT&T's BI Solution
- Experienced in developing and maintaining reports using various versions of Business Objects
- Designed and developed approximately 25 Business Objects Universes, including several that connect to a 55 terabyte Teradata data warehouse
- Designed, developed and maintained Executive Dashboards utilizing Crystal Xcelsius and Data Integrator
- Lead developer for AT&T's iPhone dashboard initiative
- Set standards for handling complex universe development including performance tuning, contexts/alias architecture, derived tables, fan and chasm trap prevention
- Managed and mentored team of contractors during billing releases
- Designed, developed and maintained core business analytic reports and ad-hoc reports for various business units
- Responsible for gathering and documenting requirements for highly visible projects spanning several business units
- Assisted in implementing retail system in stores throughout country
- Liaison between business users and programmers to enhance retail application
- Enterprise Reporting & Business Intelligence
Tax Accountant Developer, Quality Assurance Team
The Thomson Corporation
06.1996 - 07.1997
- Development, testing and support of Income Tax software
- Designing, developing and implementing software test cases that troubleshoot bugs
- Testing network environments, operating systems, business applications, graphical user interfaces and IRC compliance
- Work with developers, product support engineers and program managers to develop Trial Balance Notebook
Education
Bachelor of Business Administration - Accounting
The University of Texas
Austin, TXSkills
- SQL Server
- Microsoft SQL Server Management Studio
- Oracle
- Teradata
- Analyze Data
- Manipulate Data
- SAP Business Objects 65
- SAP Business Objects XIr2/Xlr3
- Business Objects Web Intelligence Reporting
- BO Desk Intelligence
- Business Objects Dashboard Designer
- Business Objects Universe Designer
- Business Objects Administrator
- Business Objects Migration
- Business Objects Installations
- Business Objects Upgrades
- BIAR file releases
- Query tuning
- Microsoft Excel
- Atlassion Jira Service Management
- Strong Communication skills
- Excellent customer service skills
Timeline
Technical Support Engineer
Hyphen Solutions - Remote
03.2022 - Current
Senior Business Objects Reporting Analyst
Global Healthcare Exchange - Remote
07.2008 - 04.2012
Senior Business Objects Developer
AT&T Mobility/Cingular Wireless
07.1997 - 07.2008
Tax Accountant Developer, Quality Assurance Team
The Thomson Corporation
06.1996 - 07.1997
Bachelor of Business Administration - Accounting
The University of Texas
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