
Proficient technical support engineer with experience in diagnosing complex application issues and assisting users with data reporting. Skilled in creating step-by-step troubleshooting guides, contributing to improved service quality and user satisfaction.
Programming & Querying
Python, SQL, C, C
Technical Support & Platforms
Windows OS, Linux CLI, Application troubleshooting, Production support
Ticketing & Collaboration Tools
JIRA, ServiceNow, Git
Data & Analytics Tools
Pandas, NumPy, Scikit-learn
Reporting & Documentation
Power BI, Excel, PowerPoint, Word
Cloud & Platforms
AWS fundamentals, Docker basics