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Technical Support Specialist II

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Results-driven Technical Support Specialist with over eight years of experience in helpdesk and customer service environments. Expertise in delivering comprehensive Salesforce support while fostering strong customer relationships. Proven ability to engage clients by accurately diagnosing issues and implementing streamlined solutions for effective technical problem resolution. Committed to enhancing user satisfaction through exceptional service and technical proficiency.

I’m an accomplished and solutions-oriented engineering leader with a proven track record of building high-performing teams, delivering meaningful results, and cultivating a culture of trust, growth, and excellence. With over fifteen years of experience in quality assurance and engineering management, I bring a blend of technical expertise and a leadership style rooted in strategic thinking, collaboration, and deep empathy—for both my teams and the customers we serve. I’m a trusted cross-functional partner who champions transparency, inclusivity, and long-term impact. My communication style, emotional intelligence, and commitment to continuous improvement are central to who I am—not just as a leader, but as a person.

Results-oriented and innovative Senior Software Engineer with six years of experience. Easily communicates complex technical requirements to non-technical stakeholders. Excellent leadership record of leading development teams in enterprise-wide development projects.

Customer Service | Strong communication skills to understand customer needs and provide exceptional results. Track record of successfully dealing with difficult personalities to resolve dissatisfaction. Proficient in developing strong relationships with clients by developing trust and exhibiting credibility early in the process. Training and Development | Demonstrated the ability to assimilate to new ideas, concepts, methods, and technologies. Dedicated and innovated team builder with a supervisor work ethic.

Seasoned operations and people development leader with 15 years of progressive experience at Walmart, Inc. Demonstrated expertise in large-scale team management, customer service excellence, P&L analysis, sales growth, and talent development. Proven track record of driving innovation through the implementation of advanced technologies, including delivery drones and robotics. As an Academy Coach, facilitated leadership development, mentoring over three dozen team members into leadership roles. Passionate about leveraging technology, data-driven insights, and mentorship to elevate business performance, enhance organizational culture, and support cross-functional collaboration in a dynamic environment.

 Dynamic and compassionate Registered Nurse with hands-on experience in pediatrics, behavioral health, and acute care settings. Proven ability to perform rapid patient assessments, manage emergencies, and collaborate effectively within interdisciplinary teams. Strong foundation built through LVN-to-RN progression, demonstrating resilience, adaptability, and commitment to professional growth. RN-BSN candidate with anticipated completion in May 2026, seeking a New Graduate Nurse Residency Program to further develop clinical expertise, leadership skills, and evidence-based practice in a high-acuity environment. 

I am seeking a position with a company that supports and encourages growth in customer service, telecommunications, retail & any other goal orientated company. Willing to relocate: Anywhere Authorized to work in the US for any employer.
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.

Qualified Advanced Technical Support Specialist with 5 years of help desk and customer service experience. Provides comprehensive technical support with an attention to detail and a hardworking approach. Adept at engaging with individuals by identifying issues and streamlining steps to effectively resolve technical issues.

IT support specialist with experience in Active Directory, Microsoft Dynamics CRM, ServiceNow, and virtualization (VMware, Oracle VM VirtualBox). Skilled in troubleshooting hardware, software, network connectivity, and mobile devices. Strong documentation, customer support, and mentoring experience. Recently promoted to Technical Support Specialist II at Tandem Diabetes Care.

Dynamic Technical Support Specialist with a strong work ethic and proven problem-solving abilities, honed at Embed. Expert in creating knowledgebase articles and enhancing customer experience through effective communication. Skilled in hardware upgrades and application installations, consistently achieving resolution for customers while fostering collaboration across teams.

Isaac Mewborn

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Technical Support Specialist II

Customer Service Representative II

Advanced Capability Advocate

Account Representative

Education

High School Diploma -

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Technical Support Specialist II

Customer Service Representative II

Advanced Capability Advocate

Account Representative

High School Diploma -

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