Adrian Harris
Client Support Engineer
Sanford,FL
Summary
Technology-oriented individual delivers product fixes and troubleshoots technical problems quickly. A confident Client Support Engineer with expertise in help desk environments assisting clients while promoting efficiency, respect and patience.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Client Support Engineer
Accesso
Lake Mary, FL
03.2021 - Current
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Explained complex technology-related issues in understandable terms to customers.
Innovative Learning Tech Coach
UCP Of Central Florida
Orlando, Florida
11.2020 - 03.2021
- Set up remote technology in each classroom/troubleshot any issues with Education team to ensure optimum learning for students.
- Provided training and support to education staff on use of technology and instructional platforms.
- Collaborated with teachers regarding instruction, resources, interventions, and data-driven decision making.
API Integration and Maintenance Coordinator
Entertainment Benefits Group
Orlando, FL
12.2019 - 09.2020
- Corresponded with Product Development to update web content in production.
- Reviewed and recorded changes to front-end and back-end systems
- Determined technical requirements\Corresponded with stakeholders to identify necessary updates to the system.
- Troubleshot issues regarding integration and maintenance of RESTful APIs
Website Production Coordinator
Entertainment Benefits Group
Orlando, FL
12.2018 - 12.2019
- Corresponded with Product Development and Marketing to update website in production
- Reviewed and recorded changes to front-end and back-end systems
- Determined technical requirements
Ticket Processing and Support Coordinator
Entertainment Benefits Group
Orlando, FL
08.2018 - 12.2018
- Investigated and resolved customer and vendor issues
- Assisted in ticket fulfillment and inventory management
- Provided frontline phone support to vendor partners, and customer service agents
Restaurant Crew Member
Universal Orlando Resort
Orlando, FL
06.2015 - 08.2018
- Filled various roles as needed (Stocker,Busser,Cashier,Cook) in fast paced quick service environment.
- Addressed customer concerns with a focus in excellence customer service
Education
Bachelor of Science - Computer Technology And Software Development
Valencia College
Orlando, FL 08.2019 - 08.2021
Associate of Arts - General Education
Valencia College
Orlando, FL 08.2015 - 08.2018
Skills
HTML/CSS
Java
SQL
PHP
Microsoft Office
Customer Service
Interpersonal Skills
AWS
JIRA
Git
Accomplishments
Nominated for "Rockstar of the Year" Award at Entertainment Benefits Group (Company-wide Employee of the year recognition)
Timeline
Client Support Engineer
Accesso
03.2021 - Current
Innovative Learning Tech Coach
UCP Of Central Florida
11.2020 - 03.2021
API Integration and Maintenance Coordinator
Entertainment Benefits Group
12.2019 - 09.2020
Bachelor of Science - Computer Technology And Software Development
Valencia College
08.2019 - 08.2021
Website Production Coordinator
Entertainment Benefits Group
12.2018 - 12.2019
Ticket Processing and Support Coordinator
Entertainment Benefits Group
08.2018 - 12.2018
Associate of Arts - General Education
Valencia College
08.2015 - 08.2018
Restaurant Crew Member
Universal Orlando Resort
06.2015 - 08.2018