Uppala Rajashekar Reddy
Albany,NY
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
VMware
03.2021 - 06.2023
- INTERNSHIP
- Serve as a SPOC for support on solutions & products along with performing root cause analysis of reported issues to decisively discern & enact corrections
- Helped people from non-technical backgrounds understand technical information and maintain response in compliance with internal policies to support business objectives, Developed & maintained courteous & effective working relations by meeting tight deadlines and carrying out daily activities
- Took business decisions and looked into engineering activities along with maintaining quality assurance targets
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Graduate Engineering Trainee
Nokia
07.2020 - 03.2021
- Wrote clean, clear, and well-tested code for Module code coverage and learned about Envoy to write test cases for module testing
- Worked with a mentor to debug code & increase code- coverage, and worked with a mentor to build modules for IMS Architecture
- Learned software engineering process improvements and best practices
Software Developer Intern
Nokia Software & Networks
08.2019 - 07.2020
- Learned software engineering process improvements and best practices.
- Wrote clear, clean code for various projects.
- Worked with developers to identify and remove software bugs.
- Contributed to deployments by resolving issues for optimal results.
Education
Bachelor of Science - Computer Science & Engineering
Chandigarh University
Hyderabad, IND2020
Higher Secondary - MPC -
Sri Gayatri Junior College
Hyderabad, IND2015
High School -
Crescent Convent High School
Hyderabad, IND2013
Skills
- Excellent collaborative and interpersonal
- Abilities – very strong team player with well-
- Developed written and verbal communication
- Skills
- Hardworking and good with instructions
- Eager to learn new skills and concepts
- Oriented toward long-term goals
- Python
- Networking
- C
- HTML/CSS
- Computer Organization & Architecture
- Operating Systems
- Algorithms
- Root Cause Analysis
Certification
Object Oriented Programming - IIT Bombay
Introduction to Computer Science and
Programming Using Python - MIT
Computer Architecture and Organization
Introduction to Operating Systems
Introduction to Algorithms and Analysis
Web Development
Python Basics for Data Science
Cisco Networking Basics Specialization
Machine Learning with Python: A Practical
Introduction
CONTACT
+91-9915461418
Languages
English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Technical Support Engineer
VMware
03.2021 - 06.2023
Graduate Engineering Trainee
Nokia
07.2020 - 03.2021
Software Developer Intern
Nokia Software & Networks
08.2019 - 07.2020
Bachelor of Science - Computer Science & Engineering
Chandigarh University
Higher Secondary - MPC -
Sri Gayatri Junior College
High School -
Crescent Convent High School
Object Oriented Programming - IIT Bombay
Introduction to Computer Science and
Programming Using Python - MIT
Computer Architecture and Organization
Introduction to Operating Systems
Introduction to Algorithms and Analysis
Web Development
Python Basics for Data Science
Cisco Networking Basics Specialization
Machine Learning with Python: A Practical
Introduction
CONTACT
+91-9915461418
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