Adrian Herrera leos
McAllen
Summary
Dynamic Customer Solutions Specialist with a proven track record at Spectrum, consistently exceeding sales targets and enhancing client retention through proactive problem-solving and personalized service. Skilled in spreadsheet tracking and time management, I excel in optimizing processes to improve customer satisfaction and drive company growth.
Overview
3
3
years of professional experience
Work History
Customer Solutions Specialist
Spectrum
07.2024 - Current
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Increased client retention through personalized attention and proactive problemsolving.
- Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
Cashier
Stripes Convenience Store
10.2021 - 06.2024
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Increased client retention through personalized attention and proactive problemsolving.
- Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
Sales Associate
The Home Depot Inc
02.2022 - 03.2023
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Collaborated with cross-functional teams to deliver optimal solutions for customers'' needs.
- Reduced response times by optimizing internal processes and utilizing resources effectively.
- Implemented time-saving strategies to expedite resolution of customer concerns.
Education
High School Diploma -
Idea San Juan College Prep
San Juan, TX05.2020
Skills
- Spreadsheet tracking
- Database maintenance
- Complaint investigation
- Problem-solving skills
- Time management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Solutions Specialist
Spectrum
07.2024 - Current
Sales Associate
The Home Depot Inc
02.2022 - 03.2023
Cashier
Stripes Convenience Store
10.2021 - 06.2024
High School Diploma -
Idea San Juan College Prep
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