Summary
Overview
Work History
Education
Skills
Timeline
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Conner Cook

Nashville,TN

Summary

Flexible Customer Solutions Specialist works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.

Overview

3
3
years of professional experience

Work History

Customer Solutions Specialist

FreightWise LLC
10.2022 - 01.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication channels for improved customer interaction and feedback collection.
  • Implemented time-saving strategies to expedite resolution of customer concerns.
  • Collaborated with cross-functional teams to deliver optimal solutions for customers'' needs.
  • Increased client retention through personalized attention and proactive problemsolving.

Insurance Agent

Aetna % CVS
05.2021 - 10.2022
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.

Customer Service Representative

Rose International
08.2020 - 05.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Science - Agricultural Business And Management

Murray State University
Murray, KY
05.2019

Skills

  • Goal Setting and Achievement
  • Client Retention Strategies
  • Complaint Investigation
  • Spreadsheet Tracking
  • Record Preparation
  • Active listening
  • Empathy and understanding
  • Team collaboration
  • Training and development
  • Data analysis
  • Time management
  • Problem-solving abilities
  • Customer relationship management

Timeline

Customer Solutions Specialist

FreightWise LLC
10.2022 - 01.2024

Insurance Agent

Aetna % CVS
05.2021 - 10.2022

Customer Service Representative

Rose International
08.2020 - 05.2021

Bachelor of Science - Agricultural Business And Management

Murray State University

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Conner Cook