Hi, I’m
Adrian Hill
Dallas
Summary
Experienced customer service representative with over 4 years of experience. Solid career history in selling, processing, underwriting, closing, conforming, non-conforming, and home equity loans. Thrives on exceeding performance expectations and collaborating with colleagues in customer service-focused environments. Meticulous and detail-oriented with in-depth industry knowledge of Fannie Mae, Freddie Mac, FHA, and VA guidelines. Authorized to work in the US for any employer.
Overview
21
years of professional experience
Work History
Marksman Security
Security Officer
01.2025 - Current
Job overview
- Monitored premises to ensure safety and security of personnel and property.
- Responded swiftly to incidents, maintaining calm and professionalism under pressure.
- Conducted regular patrols to identify and mitigate potential security risks.
- Managed access control procedures to prevent unauthorized entry effectively.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle
First Investors Financial Services
05.2024
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Improved overall team productivity by implementing best practices in organization and time management.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Uber
Uber Driver
04.2017 - 05.2024
Job overview
- Knowledge of traffic laws
- Excellent driving
- Maintaining good vehicle
- Being aware of local roads and areas
- Road Safety
Santander
Late Stage Account Manager
05.2014 - 04.2017
Job overview
- Perform skip tracing/collections in accordance with all state and federal laws inclusive of Fair Debt Collection Practice Act (FDCPA).
- Handles skip trace and repossession activity on pre-charge off accounts which includes high price items such as; RVs, Yachts and boats.
- Made effective use of “prime time” calling periods.
- Ensured that all accounts in the calling queue were worked according to business strategy.
- Independently evaluated each account and determine the best course of action for the customer in resolving the problem permanently.
- Met monthly standards and expectations for potential losses, delinquency, charge-offs, repossessions, and clearing ratios.
- Successfully utilized all collection tools provided by management, including, but not limited to, extensions, hardship modifications, reinstatements, and repair claims to make the best business decision for Santander Consumer USA Inc. and the customer.
Nationstar Mortgage LLC
Foreclosure Specialist(promoted)
01.2014 - 04.2014
Job overview
- Contacted borrowers to receive updated financial information.
- Review recommended foreclosure prevention alternatives offered to the homeowner, to ensure all investor/insurer guidelines were followed.
- Maintain responsibility for timely and accurate database maintenance, as well as updates and corrections in all related systems, as applicable.
Nationstar Mortgage
Loan Processor
11.2012 - 01.2014
Job overview
- Performed the processing of wholesale mortgage loan files requiring the verification of loan documents including income, credit, appraisal
- Prepare closing documents and arrange closing with loan officers and the closing department
- Responsible for working active pipeline of 150 plus customers, serving as personal contact for all customers from application to funding
- Work active file with the goal of funding all loans/lines of credit within 45 days of application dates
- Build contacts and relationships through pipeline management and information gathering techniques.
Henry Wade Juvenile Justice Center
Juvenile Detention Officer
02.2007 - 11.2012
Job overview
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
- Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
- Completed incident reports when disorder or violence occurs.
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
Wackenhut Security Corporations
Armed Security Officer
12.2004 - 12.2006
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
Jackson State UniversityJackson, MS
Bachelor's degree from Criminal Justice
06.2004
Skills
- Analytical problem-solving
- Effective communication
- Familiarity with Windows software applications
- Efficient typing speed
- Effective time management
- Leadership
- Creativity
- Customer service
- Teamwork
Timeline
Security Officer
Marksman Security
01.2025 - Current
First Investors Financial Services
05.2024
Uber Driver
Uber
04.2017 - 05.2024
Late Stage Account Manager
Santander
05.2014 - 04.2017
Foreclosure Specialist(promoted)
Nationstar Mortgage LLC
01.2014 - 04.2014
Loan Processor
Nationstar Mortgage
11.2012 - 01.2014
Juvenile Detention Officer
Henry Wade Juvenile Justice Center
02.2007 - 11.2012
Armed Security Officer
Wackenhut Security Corporations
12.2004 - 12.2006
Jackson State University
Bachelor's degree from Criminal Justice
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