Tommy Su
San Francisco,CA
Summary
Highly motivated candidate experienced in assessing and resolving complex security and safety issues. Proven record of maintaining a professional demeanor in high-pressure situations while supporting the safety and security of people and property. Demonstrated ability to remain alert and take appropriate action in emergency situations.
Overview
6
6
years of professional experience
Work History
Security Officer
Securitas Security Services USA
San Francisco, CA
08.2024 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
SOC Operator
SIS / Security Industry Specialists
San Francisco, CA
10.2023 - 04.2024
- Maintained and operated control systems for system operations, including monitoring alarms, responding to emergency situations and troubleshooting equipment failures.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Monitored CCTV systems to ensure safety and security of premises.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
GSOC Operator
Securitas
Sunnyvale, CA
03.2022 - 04.2023
- Oversee functionality of surveillance and entry systems
- Communicated incident response and policies using telephone and radio.
- Support regional and physical security teams in preparation for incidents
- Monitored alarms and video equipment including fire, door, and duress alarms
- Coordinated dispatch of security officers, ERT, facilities, police, fire and EMS personnel via telephone
- Utilize diverse resources to collect global event intelligence impacting client interests
- Disseminated information to key partners via established methods
- Facilitate communication across departments and Global Security Services
- Logged all equipment and keys signed out and returned
- Monitored and reported issues with alarms, CCTV, and other related systems
- Oversee and address security alerts
- Handled incoming calls concerning both regular and emergency situations via phone and intercom
Security Specialist
Security Industry Specialists
San Francisco, CA
09.2021 - 03.2022
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Monitored security cameras to identify and respond to suspicious activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
Buildings and Grounds Patrol
City and County of San Francisco
San Francisco, CA
09.2020 - 09.2021
- Responsible for providing public safety, patrolling and protecting public buildings and grounds
- Patrols assigned buildings and grounds on foot or automobile; protects public property against damage, theft and trespassing; enforces security regulations governing the access to and use of public facilities; and performs related duties as required
- Enforcement of security regulations and the apprehension of persons violating the access and use of public facilities; serving as guard over prisoners; preparing reports on patrol activities; utilizing computers to write reports; making contact with the general public in connection with enforcement of rules and regulations
- Patrolling and guarding grounds and buildings; using computer and visual surveillance to monitor buildings and grounds; observing, responding to and reporting theft, damage or misuse of city property; protecting items on public display; preventing loitering; inspecting buildings to assure that they are properly secured; checking buildings and equipment to see that fire hazards are not present; checking and securing restrooms at night and unlocking for daytime use
Command Center Operator
San Francisco Giants
San Francisco, CA
01.2019 - 01.2021
- Monitor and operate the security cameras and associated equipment in the Command Center
- Control length of breaks, report absences, call-offs and tardies, deploy guards, request cleanup, repair, response to events
- As needed, assist in helping backfill any call-offs or missed shifts by calling available employees
- Report incidents to the appropriate party or agency
- Document and maintain records of incidents using the incident reporting software
- Review daily all logs and incident reports, and pass on to Security Supervisor any unusual occurrences, disciplinary issues, call offs, or missing documentation
- Follow up as directed by Security Management
- Assist in researching past incidents by helping compile requested footage
Building Security Officer
Chase Center
San Francisco, CA
07.2019 - 08.2020
- Tour post periodically to ensure safety of patrons, staff, vendors, participants and others on premises
- Operate and monitor all CCTV and access control systems within the command center in an efficient manner ensuring that all work performed within departmental operating practices/procedures
- Assist the human resources department with the review of recorded data
- Handle any disturbances or problems that arise during events at the facility
- Write incident reports and meet with security supervisor to review procedures
- Tour facility examining doors, windows and gates to ensure they are secured
- Assist with crowd control inside and outside of premises, including during evacuations caused by fires, storms, riots and other emergencies
- Answer alarms and investigate disturbances
- Assist and work across all lines of business within the organization
- Research and maintain expertise in the latest security technologies
- Run access control reports when necessary
- Perform other duties as assigned
Education
Associate of Arts - CRIMINAL JUSTICE
San Francisco State University
San Francisco, CA05.2016
Associate of Arts - PSYCHOLOGY
Skyline College
San Bruno, CA05.2013
Skills
- Surveillance System Management
- Security Access Oversight
- Security Threat Analysis
- Investigation documentation
- Emergency Preparedness
- Risk Assessment Management
- Credential Verification
- Alarm System Monitoring
- Efficient Dispatch Management
- Fire Safety Preparedness Training
- Analytical Problem-Solving
- Technical Report Writing
Timeline
Security Officer
Securitas Security Services USA
08.2024 - Current
SOC Operator
SIS / Security Industry Specialists
10.2023 - 04.2024
GSOC Operator
Securitas
03.2022 - 04.2023
Security Specialist
Security Industry Specialists
09.2021 - 03.2022
Buildings and Grounds Patrol
City and County of San Francisco
09.2020 - 09.2021
Building Security Officer
Chase Center
07.2019 - 08.2020
Command Center Operator
San Francisco Giants
01.2019 - 01.2021
Associate of Arts - CRIMINAL JUSTICE
San Francisco State University
Associate of Arts - PSYCHOLOGY
Skyline College
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