Adrian Ibarra
City Of Los Angeles,CA
Summary
Hardworking and results driven Individual, skilled in cross-functional collaboration and communication to ensure seamless operations and uphold company standards. Strong analytical skills combined with a strategic mindset to identify opportunities for improvement and implement effective solutions. Committed to delivering exceptional service while adhering to regulatory guidelines and maintaining high levels of integrity.
Overview
8
8
years of professional experience
Work History
Ecommerce Operations and Claims Analyst
Faherty Brand
03.2017 - 04.2024
- Maintaining eCommerce platforms, optimizing website performance, updating product listings, and enhancing user experience.
- Monitored stock levels, replenishment, and warehouse organization to certify product availability and minimize stockouts.
- Overseen fulfillment process, including order picking, packing, and shipping, while coordinating with warehouses and shipment carriers to ensure orders are processed accurately and delivered.
- Tracked key metrics, such as sales performance, website traffic, and customer behavior, by generating reports, data trends, and optimizing operational needs through Shopify.
- Meticulously review and file over 500 claim submissions with FedEx and conduct thorough investigations to ensure reparations are settled.
Membership Advisor
Equinox Fitness
11.2017 - 08.2018
- Hosted at least 5 events and workshops for in-club lead generation.
- Conduct pre-planning activities each month including strategic outreach, for securing member referrals.
- Developed strong relationships with local businesses to create mutually beneficial partnerships that drove new memberships.
- Enhanced member retention through personalized engagement and excellent customer service.
Product Specialist
Apple
09.2016 - 11.2017
- Enriching lives by offering exceptional sales with personal experiences.
- Train customers of various backgrounds and levels on how to use their personal/business products.
- Provide concrete service and support of all standard applications and hardware.
- Perform troubleshooting procedures on iOS devices and Mac OS X Computers
- Demonstrated exceptional, consistent and comprehensive knowledge of Apple technology and specifications.
- Performed various troubleshooting tasks for devices while building communities of loyal customers.
Education
Bachelor of Science - Criminal Justice
St. John's University
Queens, NY05.2012
Skills
- Planning and Coordination
- Flexible & Adaptable
- Analytical skills
- Proficient in Shopify Analytics
- Proficient in Oracle NetSuite
- Excellent Communication
- Microsoft Office Suite
- Claims analysis
Timeline
Membership Advisor
Equinox Fitness
11.2017 - 08.2018
Ecommerce Operations and Claims Analyst
Faherty Brand
03.2017 - 04.2024
Product Specialist
Apple
09.2016 - 11.2017
Bachelor of Science - Criminal Justice
St. John's University
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