Stephaney Ballard
Belk
Hixson,TN
15
years of professional experience
Management professional with proven track record in optimizing workflows and improving efficiency. Skilled in sales growth, inventory management, shrink reduction, ensuring seamless operations and sales. Strong focus on team collaboration and adapting to changing needs, consistently delivering reliable results. Known for problem-solving abilities and maintaining high standards in all tasks.
Work History
Operations Teammate
7 Months- Process weekly freight for softlines inventory
- Ensuring all softlines meet standards to go straight to the sales floor
- Weekly auditing of all softlines stored in the warehouse. Performed 25% each week with 90% accuracy.
- Daily replenishment of all softlines to maintain consistent stock and presence of current inventory. Performed 85% daily.
- Backstock all softlines in the warehouse according to standard expectations using auditing software.
- Assist processing RTVs, claims, clearance, markups and markdowns in soft lines.
- Omni assistance to include BOPIS, SFS and BOPIL
- Back up for sales floor when needed.
Operations Manager
1 Year 4 Months- 5 person executive team, managing 15-25-person sales & support team
- Developed sales team through daily metrics and KPIs to enhance performance tracking
- Designed visual merchandising to attract customer attention
- Collaborated with inventory control specialist to manage incoming shipments and purchase order receipts
- Processed audits for end-of-day and end-of-month reports and deposits to ensure financial accuracy
- Streamlined inventory management processes to enhance efficiency and reduce operational costs.
- Led cross-functional teams to implement process improvements, resulting in increased productivity.
- Analyzed performance metrics to identify trends and drive strategic decision-making initiatives.
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
Sales Team Manager
1 Year 10 Months- 4 person executive team, managing 25-person sales & support team, including 5 leads
- Developed sales team performance tracking in daily metrics and KPIs
- Collaborated with merchandising manager to create impactful visuals
- Supporting merchandising manager with visuals
- Provided scheduling support to improve efficiency, hiring, correctives and support to drive sales
- Led sales team to exceed quarterly targets through strategic planning and performance monitoring.
- Developed training programs to enhance team skills and product knowledge, resulting in improved customer engagement.
- Fostered a collaborative team environment, encouraging open communication and knowledge sharing among staff members.
- Conducted regular performance evaluations, providing constructive feedback to drive individual and team success.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
Store Manager
11 Months- Led 15-person team including 3 assistant managers to achieve operational goals
- Oversaw operations, loss prevention, team hiring, scheduling, inventory, visual merchandising, and district reports to enhance store performance
- Oversaw activities at the district's largest store
- Led team of sales associates to achieve top performance in customer service and sales goals.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Coordinated seasonal promotions, driving foot traffic and increasing store visibility.
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Fostered a positive work environment, boosting employee morale and retention rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
A/R Clerk
8 Months- Supported controller in financial operations for 24 restaurants and venues
- Process daily receivables at 13 restaurants
- Managed QuickBooks software for financial tracking. sending statements and invoices for House charges with local companies
- Monitor final payments of banquets with restaurant managers
- Communicate with GMs on receivable policies of their tickets and promotions
- Assist A/P in processing invoices with budget coding
- Processed checks for vendors and entertainers across all restaurants
- Processed high volumes of invoices and payments, ensuring accuracy and timely processing.
- Reconciled customer accounts to maintain up-to-date records and resolve discrepancies.
Operations Manager
1 Year 8 Months- Engaged with merchants to facilitate setup and removal of merchandising lines.
- Maintain relationships with approximately 200 merchants recommend strategies to increase sales and enhance visual merchandising, also recommend merchandise trends where needed.
- Manage Shopify account and shipping procedures, which include coordinating product restock with merchants
- Assist in leasing spaces to merchants along with contractual agreements
- Developed content strategies for social media accounts to enhance brand visibility
- Manage Shopify account and shipping procedures, which include coordinating product restock with merchants
- Managing office procedures including coordinating financial procedures with bookkeeper
- Managing monthly events to increase sales. This includes working with in-house graphic designer on advertising for each event.
- Created a 3 person marketing team to assist with shipping, in-house graphic designer on advertising for each event.
- Developed training programs for staff, fostering skill development and operational excellence.
- Collaborated with vendors to negotiate contracts, achieving favorable terms for procurement efforts.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
New Patient Coordinator
3 Years 2 Months- Managed communication between patients, families, and healthcare providers to ensure seamless service delivery.
- Reduced patient wait times by efficiently coordinating with medical staff to ensure timely appointments.
- Coordinated patient intake processes to enhance appointment scheduling efficiency.
- Led initiatives to optimize workflow within the front office, enhancing overall operational efficiency.
- Developed and maintained electronic health records for accurate patient information management.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
- Position developed myself to increase accuracy of policy and legalities with new patient families. Averaging over 50 new patients each week to include parenting plan documentation, FMLA forms were accurate.
Education
Customer Support Certification - Customer Service Support
Medical Transcription Certification - Medical Transcription
Computer Application Certification - Computer Applications
High School Diploma
Skills
Shopify
QuickBooks
Inventory management
Operational efficiency
Production planning
Process documentation
Project management
Operations coordination
Planning coordination
Resource scheduling
Scheduling
Customer service
Problem-solving
Attention to detail
Time management
Multitasking
Leadership experience
Organizational management
Human relations
Improvement plans
Communication skills
Effective communication
Active listening
Critical thinking
Google Sheets & Documents
Microsoft Office
Effective communication
Volunteer Work
Head Chair PTA (2017-2019)
Head Chair Rooted Program (2017-2019)
Head Chair Development Middle School/High School Mentorship (2017-2019)
Concord Christian Schools Knoxville, TN
Timeline
Operations Teammate
Dicks Sporting Goods
01.2026 - CurrentRead More
Operations Manager
Boot Barn
04.2025 - CurrentRead More
Sales Team Manager
Belk
10.2024 - CurrentRead More
Store Manager
Aeropostale
11.2023 - 10.2024Read More
A/R Clerk
Copper Cellar Corporation
11.2022 - 07.2023Read More
Operations Manager
Southern Market
10.2020 - 06.2022Read More
New Patient Coordinator
Knoxville Pediatric Associates
03.2011 - 05.2014Read More
AMA
Customer Support Certification from Customer Service Support
Read More
MTEC
Medical Transcription Certification from Medical Transcription
Read More
KBC
Computer Application Certification from Computer Applications
Read More
Hampton Christian
High School Diploma
Read More