KIMBERLY LEVICKY
Houston
Summary
Strategic ecommerce and operations executive with 20+ years of experience leading high-growth direct-to-consumer businesses, digital transformation, and cross-functional teams. Proven success scaling Shopify-based ecommerce operations, improving customer experience, increasing revenue, and building operational infrastructure that supports sustainable growth. Experienced partnering across marketing, creative, technology, finance, and fulfillment to optimize digital performance through data-driven decision-making, process improvement, and customer-first execution. Recognized for combining strategic vision with hands-on execution in fast-paced, entrepreneurial and founder-led environments.
Overview
24
24
years of professional experience
Work History
Operations Director and Chief Operating Officer
JENTRY KELLEY COSMETICS
Houston
02.2021 - 05.2026
- Achieved 168% revenue growth through effective ecommerce strategy and execution.
- Directed strategy and daily operations for multi-million-dollar direct-to-consumer beauty brand.
- Launched and managed Amazon storefront, Google Shop, and TikTok Shop, expanding sales channels and boosting market presence.
- Oversaw implementation of Shopify platform, enhancing digital infrastructure and customer experience.
- Implemented Groovepacker system to improve fulfillment efficiency and achieve 99.9% order accuracy.
- Coordinated third-party logistics for large shipments from US, Canada, and China, ensuring timely delivery and inventory management.
- Operations Manager of 400 SKUs, performing forecasting and ordering with 27 different vendors.
- Developed operational processes, KPIs, and SOPs, increasing visibility into business performance and decision-making.
- Ensured all direct reports had a workflow customized for their position to improve accountability and business operations.
- Built, coached, and led team of over 25 employees with 4 direct reports.
Senior Business Analyst / Program Leader
WASTE MANAGEMENT SECURITY SERVICES, INC.
Houston
11.2014 - 02.2021
- Directed enterprise programs, operational strategy, and cross-functional initiatives supporting nationwide security operations.
- Key Achievements:
- Collaborated with executive leadership on strategic planning initiatives driving 350% revenue growth over four years.
- Managed portfolio of over 250 annual project requests and 180 approved projects while leading team of seven project managers.
- Redesigned business processes that transformed project management into a $5.5 million revenue-generating function.
- Developed executive dashboards and KPI reporting to improve operational performance and leadership decision-making.
- Directed organizational change initiatives during major business divestiture, maintaining operational continuity across teams, clients, and systems.
- Spearheaded all security ordering processes, tax reseller certificates, contract negotiations and processes for getting equipment into Canada.
Program Management & Business Development Leader
SCIENCE APPLICATIONS INTERNATIONAL CORPORATION (SAIC)
01.2004 - 01.2014
- Contributed to proposal efforts resulting in over $1.8 billion in awarded contracts, enhancing organizational growth and market position.
- Generated over $500,000 in new business through strategic partnerships and technology commercialization initiatives, expanding revenue streams.
- Managed complex cross-functional programs coordinating technical, operational, and executive stakeholders to achieve strategic objectives.
- Directed large-scale government programs supporting NASA Johnson Space Center, FAA, and NOAA.
Configuration Management & Operations Support
SPACEHAB, INC.
01.2002 - 01.2004
- Supported International Space Station operations through configuration management, documentation control, and executive communications.
- Facilitated collaboration among teams to ensure mission success. supporting mission-critical operations.
Education
Bachelor of Arts - Communication
University of Houston–Clear Lake
Skills
- Shopify
- Shopify Apps
- Order Management and Warhouse Management Systems (we used Lightspeed for both)
- SharePoint
- Groovepacker
- Lightspeed
- Mindbody
- Google Workspace
- Microsoft Office Suite
- Adobe InDesign
- Business Reporting & Analytics
- AI tool savvy
AWARDS
Power of One Award — NASA Johnson Space Center, Recognition of Excellence — Mission Operations Directorate, NASA, Deloitte Appreciation Award — Space Act Agreement Development, 2nd Place — Liftoff Houston Business Plan Competition
Timeline
Operations Director and Chief Operating Officer
JENTRY KELLEY COSMETICS
02.2021 - 05.2026
Senior Business Analyst / Program Leader
WASTE MANAGEMENT SECURITY SERVICES, INC.
11.2014 - 02.2021
Program Management & Business Development Leader
SCIENCE APPLICATIONS INTERNATIONAL CORPORATION (SAIC)
01.2004 - 01.2014
Configuration Management & Operations Support
SPACEHAB, INC.
01.2002 - 01.2004
Bachelor of Arts - Communication
University of Houston–Clear Lake