Adrian J Castaneda
OCEANSIDE,CA
Summary
Resolved complex technical issues, enhancing team efficiency and customer satisfaction. Strengthened relationships with diverse individuals, promoting a culture of inclusivity. Advanced personal and team knowledge through proactive learning and collaboration efforts.
Overview
28
28
years of professional experience
Work History
LC COX Business Technican
Cox Communications
Oceanside, California
10.2019 - Current
- Facilitated business clients in optimizing Wi-Fi networks, telephony systems, and HD video subscription services.
- Handled incoming trouble calls and supported network stability during business hours. Assisted in maintaining seamless network operations to ensure uninterrupted business activities. Provided technical support to resolve network issues promptly.
- Identified and addressed critical needs of business owners to ensure optimal network performance.
Residential Technician
Cox Communications
Oceanside, USA
04.1998 - Current
- Assisted in installation of Cox fiber optic network service from cross connect to home. Supported maintenance of all inside fiber optic connections.
- Installed Cox fiber gateway ensuring seamless connectivity.
- Executed comprehensive maintenance and repair activities on customer premises wiring to enhance operational reliability.
- Supported operation of digital set-top equipment and data gateways through routine maintenance. Assisted in improving home automation and wi-fi network performance to enhance customer satisfaction. Aided in resolving telephone network issues to ensure continuous communication services.
- Executed regular assessments of digital network status from taps to ensure optimal performance.
- Monitored and enforced compliance with company standards to enhance customer premise feeding performance.
- Conducted ingress and leakage tests from tap to home to ensure adherence to safety standards.
- Spearheaded customer education initiatives on installation processes and troubleshooting to enhance functionality of Cox's products and personal devices.
- Assisted in creating referral remedy tickets for outside plant maintenance technicians to support plant operations and compliance with go95 standards. Helped streamline processes for addressing maintenance issues. Collaborated with team members to improve plant efficiency.
Surveyor Technician (Fire Pervention)
Cox Communications
Oceanside, California
03.2024 - 05.2024
- Utilized Excel to log and verify locations of Cox power supplies.
- Checking the surrounding perimeter to make sure there was a buffer/ clearance area and a clean area to make sure there is no brush for any possible fire hazards.
- Captured high-quality images of power supplies and identified areas requiring clearance.
- Verifying the battery & power supplies Within the containment unit, and logging to verify ID of location and coordinates.
Education
High School Diploma - General education, technical Theater, Mass Media, Communications
Carlsbad High School
Carlsbad, CaliforniaSome College (No Degree) - Communications/Video Productions
Palomar College
San Marcos, CASkills
- Executed fiber optic installation and repair services on customer premises
- Fostered robust customer relationships to drive satisfaction and loyalty
- Assisted clients with installation of home automation systems Supported troubleshooting efforts for smart home devices Provided user training on home automation features and functionalities
- Assisted teams in following established standards and protocols Supported colleagues in upholding quality assurance processes Aided in implementing compliance measures
- Assisted in developing engaging digital video content Supported team members with video editing and production tasks Collaborated with peers to improve video quality and presentation
- Assisted teams in meeting project deadlines and budget limits Supported project management by organizing tasks and resources Fostered collaboration among team members to reach project objectives
- Assisted users in connecting devices to wifi networks Supported troubleshooting efforts for connectivity issues Guided users in accessing and utilizing wifi services
- Assisted with setup and configuration of wireless access points Supported troubleshooting to address connectivity challenges Collaborated with team members to enhance network performance
- Assisted in setting up network switches to improve connectivity Supported troubleshooting activities to quickly resolve network issues Collaborated with team members to sustain network performance
- Implemented and maintained Cat6 cabling systems to optimize network performance
- Assisted in monitoring IP camera systems to maintain functionality Supported troubleshooting efforts to resolve issues with camera feeds Collaborated with team members to implement system upgrades and enhancements
- Implemented coaxial termination processes to guarantee optimal signal integrity
- Implemented termination of 66 blocks to enhance operational efficiency
- Assisted teams in monitoring and reporting on goal metrics to support objectives Helped colleagues collect data and evaluate performance indicators Aided in formulating strategies to meet targets
- Facilitated collaborative team dynamics to drive enhanced project outcomes
- Assisted in managing telephony systems to meet communication needs Provided technical support for telephony equipment and services Collaborated with team members to troubleshoot telephony issues
- Executed ingress mitigation strategies to strengthen system security protocols
- Exhibited initiative and proactive problem-solving skills across multiple projects
- Assisted with data entry and analysis using Microsoft Excel Supported team members in developing spreadsheets for project tracking Helped maintain organized records for easy data retrieval
- Assisted users in utilizing Microsoft Word features effectively Supported formatting and editing of documents Aided teams in collaborating on shared documents
- Assisted in document creation and data management using Microsoft Office applications Supported team members in organizing presentations and reports Helped maintain accurate records and schedules
- Executed operation of Viavi digital coaxial/IP meter to guarantee precise signal measurement and analysis
- Assisted in creating audio tones for diverse applications Supported team members during audio output testing Aided in resolving sound quality challenges
Additional Information
Personal references upon request
Timeline
Surveyor Technician (Fire Pervention)
Cox Communications
03.2024 - 05.2024
LC COX Business Technican
Cox Communications
10.2019 - Current
Residential Technician
Cox Communications
04.1998 - Current
Some College (No Degree) - Communications/Video Productions
Palomar College
High School Diploma - General education, technical Theater, Mass Media, Communications
Carlsbad High School