Anthony Penland

Skills

Software development
SDLC
Customer retention
LAN
Mechanical troubleshooting
Active Directory management
CCTV
Attention to detail
Electrical wiring
Teaching music
Voltmeter
Training
Teaching instrumental performance
Redux
UX
Hand tools
Software installation
Microsoft Windows Server
Microsoft Exchange
Vulnerability management
Firewall
Active Directory
Mechanical knowledge
Analysis skills
Telecommunication
Malware analysis
Continuous improvement
Survey research
Deal closing
Attack Frameworks
DAS
Grammar Experience
C
Electrical maintenance
VLAN
IT services information & network security
Technical user customer support
Teamwork
Fraud
Automation
Google Drive
Experience working with students
Cloud-based systems
Communication skills
IT security management
Mac OS
Facility security systems
Managing IT infrastructure
Teacher experience
SAP
Patch management
Employment & labor law
Project management
CSS
Enterprise software
IOS
Blueprint specification interpretation
Laboratory equipment maintenance
Electrical diagnostics
JavaScript
Call center
Climbing
Human resources
Master data management
Outdoor work
Computer Networking
Communication platforms
Microsoft SQL Server
RBAC
Robot troubleshooting
Telecommunications network cable installation
Systems & applications support
Metadata
Bash
Industrial control system installation
Microsoft Teams
Adobe Acrobat
Bomgar
Fiber optic cables installation
Computer operation
Carpentry
Security
DRG
Smartsheet
Customer support
Ethernet
Laboratory safety
QuickBooks
Network routing
IT infrastructure
Software support
Managing customer accounts
Google Sheets
Teaching musical theatre
Equipment maintenance
Electrical equipment repair
Project leadership
SQL databases
Equipment testing
Mobile devices
Data encryption
Data migration
Hardware calibration
UNIX
Data center experience
PLC troubleshooting
Writing skills
Electrical systems
Network switch
Structured cabling installation
Google Suite
Spectrum analyzers
Scripting
Web accessibility
Sensors
Safe work practices
Firewall Management
Programmable logic controllers
Copywriting
Schematics
Warehouse management system
Database administration
Application support
IT
Data analytics
Teaching
Intune
Data visualization software proficiency
Equipment troubleshooting
Excel data analysis
Network troubleshooting
Authentication
SFTP
Microsoft Word (10 years)
POS
Order entry
Customer Service (5 years)
Management
Fiber optic cables
Operations management
Account management
Internet of things
Web services
Python
Fiber installation technician experience
Electronic equipment testing
Business requirements
Database software proficiency
Logistics inventory management
Refrigeration
GPO

Application development
Network Support
Working as a telecommunications infrastructure technician
Microsoft Excel
Fire alarm system installation
Air conditioning
Network Attached Storage (NAS)
Plumbing
Loss prevention
IT Support
Electro-mechanical components
Microcontroller programming
Customer support ticket management
Workday
Computer science
Antenna installation
Calibration
Java
ICD-10
Quality control
Wireless networking
Wireless sales
Information security
Assembly
Restaurant Management
Swift
Information security compliance
Closing sales
Workers' compensation
Cisco routers/switches implementation
SMTP
Branding
Solarwinds
SharePoint
Citrix
Microsoft Office (10 years)
Manufacturing company experience
Customer service billing
Supervising experience
Assistant Manager Experience
Technical documentation
Oracle
System maintenance
Operating systems
Sales experience within tech
Technical troubleshooting support
CRM software
Root cause analysis
Shell Scripting
PowerShell
Performance dashboards
Power tools
VPN management
Databases
SOX
Automotive parts and accessories knowledge
Technical Proficiency
UI
Remote access software
Cisco routers
Google Cloud Platform
Google Docs
IP networking
NET
PCI
TCP
Word processing
Materials handling
Research
Agile
Visual Studio
Splunk
NIST standards
DHCP
Technical report writing
Guest services
Ant
Electrical experience
VMWare
T-SQL
ESXi
Microsoft Access
SQL
Interpersonal communication
PeopleSoft
CRM system proficiency
TypeScript
Productivity software
Typing
Slack
LMS
VoIP
Organizational skills
VPN
Leadership
Inside sales
Salesforce Cloud
Risk management
ERP systems
Salesforce
DNS
Filing
Power BI
Technical writing
Pre-sales
Linux
Microsoft Outlook
Network router
Jira
Printer (troubleshooting support)
Hardware support
JQuery
Data reporting
Equipment repair
Medical terminology
Alarm system maintenance
React
WAN
Dual monitors
Cold calling
Network hardware support
C#
Grocery store
Music education
DWDM
Heavy equipment operation
Azure
Time management
Quality assurance
SONET
Equipment installation
Equipment malfunction troubleshooting
Windows
Boiler
Marketing
SAN
Workers' compensation law
Confluence
Wind energy
Server virtualization
HTML5
Quality assurance within manufacturing
Okta
Manufacturing
Help Desk
Computer skills
Customer service
Purchase order creation
Warehouse operations
Stock replenishment
Product sourcing

Summary

IT Support & Provisioning Specialist with 5+ years of experience in system provisioning, MDM deployment (Jamf, Kaseya), hardware installation, and end-user support. Skilled at troubleshooting, device security, and inventory management with a focus on operational efficiency and secure IT environments. Holds a Bachelor's in Business Computer Information Systems and CompTIA A+ Certification, currently pursuing CompTIA Security+. Seeking to leverage IT and networking expertise in an entry-level Security Analyst or SOC Analyst position. Authorized to work in the US for any employer

Work History

Provisioning Specialist

Electric AI, Inc

Denton, TX

12.2023 - Current

Clean and reset devices for redeployment
Install software and configure profiles using MDM (Jamf, Kaseya)
Track devices and maintain inventory documentation

Ranch Hand/Laborer

Walking D ranch

Gainesville, TX

08.2021 - Current

Operate and maintain large machinery
Perform general repairs and property upkeep

IT Support Specialist

Nortex Communications

Muenster, TX

11.2022 - 11.2023

Provided help desk support to users (hardware/software issues)
Installed devices and maintained server room equipment
Assisted with user setup and troubleshooting

3rd Key Manager

SPECS

The Colony, TX

05.2020 - 08.2021

Supervised retail operations, opened/closed store
Handled inventory orders, deliveries, and cashier team
Maintained POS and ensured money drop and safe balancing

Houseman

WinStar World Casino

Thackerville, OK

01.2016 - 12.2017

Assist in coordinating an original, and creative catering experience alongside the various high-profile entertainment schedules, which includes, detail oriented set up and arrangement of meal display and seating, responding to personal requests from the talent, and collecting menu decisions from client management.

Dock Hand/ Store Manager/ Accounts Receivable

Suntex Marinas

Fort Worth, TX

01.2014 - 12.2015

Monitored and documented inventory of ship store along with slip rental payments and all revenue received.
Guided sales situations with potential slip tenants effectively and efficiently. Maintain a clean, friendly, and safe environment aboard the docks.
Assist tenants in general maintenance issues, as well as backing boats into launch.

Education

Bachelor's degree - Business computer information systems

UNT

Denton, TX

08.2020

Associate - music theory and composition

North Central Texas College

Corinth, TX

12.2018

Certification

CompTIA A+ 2021 to 2023
CCSP
Microsoft Certified: Azure Administrator Associate
Certified Safety Professional
Certification in Infection Prevention & Control
AED Certification
CPR Certification
ServSafe
Food Handler Certification
TABC Certified
Non-CDL Class C
Driver's License
CompTIA Network+

Interests

Youth mentor, providing guidance and support to empower the next generation of leaders
Volunteering
Music
Gym Workouts
App Development
Coding and Programming
Martial Arts
I like working with my hands and fixing things
I enjoy helping others and giving back to the community
Electronics and Circuit Building
Virtual Reality

Awards

Sergeant of post 57 May 2011, I was in the fort worth police explorers for several years during and after highschool.