Donna Morris
Blair,NE
Summary
Detail-oriented Provisioning Specialist recognized for exceptional troubleshooting and documentation skills. Expertise in coordinating provisioning activities and ensuring accuracy in service requests contributes to improved operational efficiency and client satisfaction.
Overview
25
25
years of professional experience
Work History
Provisioning Specialist
Fastwyre
Blair, NE
06.2021 - Current
- Coordinated provisioning of telecommunications equipment and services for customer installations.
- Collaborated with internal teams to streamline provisioning processes and enhance efficiency.
- Assisted in troubleshooting provisioning issues to maintain service continuity for clients.
- Prepared and maintained accurate documentation for all provisioning requests and activities.
- Provided training and guidance to new team members on provisioning procedures and systems.
- Developed training materials for new employees related to provisioning processes.
- Reviewed customer orders for accuracy and completeness, ensuring all necessary information was provided.
- Work 811 Locate requests.
Customer Service Technical Administrator
Great Plains Communications
Blair, NE
05.2001 - 06.2021
- Documented technical procedures and user guides for internal reference.
- Responded promptly to service requests received via telephone calls or emails.
- Created documentation on all procedures performed as part of system administration tasks.
- Resolved problems reported by users through helpdesk ticketing system or direct contact.
- I took customer payments as a customer service representative before becoming the technical administrator.
- I worked on Directory Orders for the LIDB database.
- I worked the telephone port ins and outs as well.
Education
Diploma - Tour & Travel
Lincoln School of Commerce
Lincoln NE05-1991
Skills
- Telecommunications provisioning
- Process optimization
- Troubleshooting techniques
- Documentation management
- Training development
- Customer relationship management
Timeline
Provisioning Specialist
Fastwyre
06.2021 - Current
Customer Service Technical Administrator
Great Plains Communications
05.2001 - 06.2021
Diploma - Tour & Travel
Lincoln School of Commerce