Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sachin Mohandeo

Mount Vernon NY,NY

Summary

Experienced provisioning specialist with expertise in network provisioning and IT service management. Skilled in coordinating service deployment and hardware installation, ensuring efficiency and high-quality standards. Adept at problem-solving and cross-functional collaboration to meet customer needs. Committed to enhancing operational processes and delivering exceptional technical support.

Overview

8
8
years of professional experience

Work History

Provisioning Specialist

SkywireNetworks
New York, NY
08.2024 - 08.2025
  • Managed the provisioning of network equipment for client installations.
  • Coordinated with technical teams to streamline service deployment, improving project completion times.
  • Documented installation processes to maintain accurate records, enhancing team collaboration and efficiency.
  • Trained new team members on provisioning procedures, ensuring the consistent application of best practices.
  • Performed quality assurance checks on equipment, ensuring operational reliability, and reporting issues promptly.
  • Answered telephones, directed calls, and took messages.
  • Reviewed files, records, and other documents to obtain information or respond to requests.
  • Troubleshot network devices and configured them for optimal performance, supporting seamless connectivity.
  • Configured and deployed network devices for optimal connectivity and performance.
  • Performed routine maintenance on network systems to enhance reliability and functionality.
  • Worked with several devices, including Calix, Adtran, Grandstream, TP-Link, and Comtrend.

Research Assistant

John Jay College Of Criminal Justice
New York, NY
01.2023 - 06.2023
  • Conducted literature reviews to support ongoing criminal justice research projects.
  • Attended meetings to discuss project progress and share insights on findings.
  • Collaborated with other researchers in developing study designs and methods.
  • Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.
  • Conducted primary and secondary research to identify relevant information for project development.
  • Gathered informative data from various sources, including online databases, libraries, and interviews with experts.

Front Desk Receptionist

Mount Vernon City Hall
Mount Vernon, NY
06.2017 - 06.2018
  • Greeted visitors and directed them to appropriate departments.
  • Managed incoming calls and relayed messages to staff.
  • Processed mail and distributed documents to relevant personnel.
  • Assisted in processing forms for various city services.
  • Provided information about city programs and services to the public.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Completed basic bookkeeping and document filing.

Education

Bachelor of Science - Security Management

John Jay College of Criminal Justice
New York, NY
08-2023

Skills

  • Network provisioning (MikroTik and Edge routers)
  • Equipment configuration (Comtrend, Grandstream, TP-Link)
  • Project coordination
  • Service deployment
  • Quality assurance
  • Technical troubleshooting
  • Documentation management
  • Communication skills
  • Subnetting
  • Technical support

Timeline

Provisioning Specialist

SkywireNetworks
08.2024 - 08.2025

Research Assistant

John Jay College Of Criminal Justice
01.2023 - 06.2023

Front Desk Receptionist

Mount Vernon City Hall
06.2017 - 06.2018

Bachelor of Science - Security Management

John Jay College of Criminal Justice

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