Andrew Lawrence

Provisioning Specialist

Ringsquared

10.2000 - 01.2024

Troubleshot issues related to service activation or product functionality, providing prompt resolutions for client satisfaction.
Maintained comprehensive records of all provisioned items, facilitating accurate tracking and analysis for future improvements.
Maintained a keen eye for detail, ensuring that all provisioned items met client specifications and quality standards.
Streamlined the onboarding process for new clients, ensuring timely delivery of resources.
Assisted in the development of internal processes and documentation, promoting consistency across all provisioning activities.
Supported staff on special assignments and ad hoc projects.
Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Input data into spreadsheets and databases.
Improved network efficiency by optimizing configurations and implementing necessary updates.
Reviewed files, records and other documents to obtain information to respond to requests.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
Proved successful working within tight deadlines and a fast-paced environment.
Coordinated and scheduled meetings and appointments.
Coordinated with sales and support teams to ensure smooth handoff of clients during the provisioning process.
Handled escalations from customers regarding provisioning concerns, working closely with other departments to resolve issues quickly.
Delivered outstanding service levels by addressing client inquiries promptly and accurately throughout the provisioning process.
Provided regular status updates to stakeholders, fostering open communication on project progress and any potential delays.
Managed multiple projects simultaneously, prioritizing tasks according to deadlines and client needs.