PATREACE NERO
Washington,DC
Summary
Personable Wireless Provisioning Specialist with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Committed to working diligently towards achieving project goals, seeking an administrative position to leverage skills and enhance the experience of both clients and employees.
Overview
16
16
years of professional experience
Work History
Wireless Provisioning Specialist
Science Applications International Corporation (SAIC)
2023.01 - Current
- Create Net Plus accounts via Ariba
- Assist in Service Cancellation Requests and Ticket Escalations
- Perform telecom account maintenance functions including features, equipment, rate plans, address changes, as well as referral credits
- Must be knowledgeable about all products, promotions, and services
- Perform other business support tasks such as porting systems updates and changes
- Process wireless device orders via Telecommunications Service Requests (TSRs) or Ariba; notify, provide status, and coordinate wireless device receipts with Bureau POCs
- Monitor porting system queues and complete all porting requests; customer and/or service provider, to complete orders
- Advise customer when orders are complete
- Follow up on returned equipment, deactivated accounts, and bill contract penalties with ported-out customers
- Troubleshoot and resolve customer system setup issues; escalate to Wireless manager if unable to resolve issues
- Document issues in ServiceNow, providing details, updates, and specific steps taken to resolve the issues
- Create and maintain instructions for account setups, existing account maintenance, and system information
- Continually enhance knowledge of products, services, rate plans, and features.
FEDERAL SUPPORT REPRESENTATIVE
US HOUSE OF REPRESENTATIVES
2018.09 - 2022.01
- Provide customers with product samples and catalogs
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
- Recommend products to customers, based on customers' needs and interests
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
INVENTORY SPECIALIST
AT&T MOBILITY
2015.07 - 2018.09
- Manage inventory optimization for Federal Acquisition Squad to further penetrate and maintain, the federal government
- Approve equipment orders for Federal Acquisition Executives to meet time-sensitive deadlines for federal contract sales in addition to processing priority inventory requests
- Collect sales forecasts to ensure consistency of inventory
- Audit serialized and non-serialized inventory weekly to ensure SOX compliance
- Review and process weekly certification of all transactions including equipment discounts, refunds, and bill credits.
SALES SUPPORT REPRESENTATIVE
AT&T MOBILITY
2009.11 - 2015.06
- Facilitated the coordination of customers entering the retail locations to ensure an extraordinary customer experience
- Resolved customer requests, including quick-hit accessory transactions, bill payments, and device troubleshooting
- Prepared daily paperwork and reports for record keeping
- Managed retail location inventory and operations to meet and exceed AT&T's yearly audit standards.
HELP DESK AGENT
WESTAT RESEARCH
2008.09 - 2009.04
- Pre-screened applicants for employment
- Entered applicant information into database
- Verified I-9 form with processing department for new hire paperwork.
Education
High School Diploma -
Washington Mathematics Science Technology Pchigh School
Washington, DC06.2005
Skills
- Windows 2000/NT/XP
- Purchase order creation
- Shipping coordination
- Time Management
- Problem-Solving
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Customer Communication
- Microsoft Office
Software
- MS Office
- Ariba
- NetPlus
- Outlook
- ServiceNow
- Internet Explorer
- VPN
- Citrix
- Adobe Acrobat
Timeline
Wireless Provisioning Specialist
Science Applications International Corporation (SAIC)
2023.01 - Current
FEDERAL SUPPORT REPRESENTATIVE
US HOUSE OF REPRESENTATIVES
2018.09 - 2022.01
INVENTORY SPECIALIST
AT&T MOBILITY
2015.07 - 2018.09
SALES SUPPORT REPRESENTATIVE
AT&T MOBILITY
2009.11 - 2015.06
HELP DESK AGENT
WESTAT RESEARCH
2008.09 - 2009.04
High School Diploma -
Washington Mathematics Science Technology Pchigh School
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