Hi, I’m
Adrian Jefferson
Elkhart,IN
Your most unhappy customers are your greatest source of learning.
Bill Gates
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail sales and outside sales. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing sales and repeat customers.
Overview
20
years of professional experience
Work History
Ashley HomeStoresMishawaka, IN
Product Specialist/Mattress Specialist
07.2016 - Current
Job overview
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Demonstrated and explained products, methods or services to induce prospective clients.
- Suggested specific products to meet customer needs.
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
- Instructed customers in product operations and customizations.
- Researched or investigated products and uses to prepare for demonstrations.
- Identified interested or qualified customers to present product information.
Sofa Select / ArtVan FurnitureMishawaka, IN
Product Specialist/Sales Associate
06.2013 - 07.2016
Job overview
- Demonstrated and explained products, methods or services to induce prospective clients.
- Suggested specific products to meet customer needs.
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
- Instructed customers in product operations and customizations.
- Researched or investigated products and uses to prepare for demonstrations.
- Researched competitor products and consumer interests to anticipate and answer questions, providing more information.
- Provided samples, coupons or brochures to persuade prospective customers to purchase products.
- Identified interested or qualified customers to present product information.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
American Income LifeIndianapolis, IN
Master General Agent
03.2004 - 12.2010
Job overview
- Demonstrated and explained products, methods or services to induce prospective clients.
- Suggested specific products to meet customer needs.
- Instructed customers in product operations and customizations.
- Trained new specialists to present company products or services.
- Provided samples, coupons or brochures to persuade prospective customers to purchase products.
- Identified interested or qualified customers to present product information.
- Maintained positive working relationship with fellow staff and management.
Education
ITT Technical Institute - Fort Wayne, IN, Fort Wayne, IN
Associate of Applied Science from EET- Electronic Engineering Technology
06.1988
University Overview
- Third rank Chess Master during college at ITT Technical.
University of Phoenix, Tempe, AZ
Some College (No Degree) from Business Administration and Management
Skills
- Product Demonstrations
- Sales Expertise
- Demo Abilities
- Excellent Positive Attitude
- Product and Service Sales
- Public Relations
- Customer Needs Assessment
- Customer Service
- Customer Communication and Empathy
- Interpersonal Skills
- Active Listening
- Friendly and Patient
- Verbal and Written Communication
- Attention to Detail
- Problem-Solving
- Product pricing
- Product Evaluation
- Product line management
- Product Demonstrations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Specialist/Mattress Specialist
Ashley HomeStores
07.2016 - Current
Product Specialist/Sales Associate
Sofa Select / ArtVan Furniture
06.2013 - 07.2016
Master General Agent
American Income Life
03.2004 - 12.2010
ITT Technical Institute - Fort Wayne, IN
Associate of Applied Science from EET- Electronic Engineering Technology
University of Phoenix
Some College (No Degree) from Business Administration and Management
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