Results-oriented hospitality manager with expertise in operational efficiency and guest satisfaction. Led teams to achieve objectives through effective training and collaboration. Proficient in inventory management, financial oversight, and customer service, ensuring high standards are consistently met.
Work History
Wastewater Operator
4 Years 5 Months
Sherwood Wastewater | 03.2022 - Current
Monitored treatment processes, adjusting parameters to optimize system performance and efficiency.
Operated and maintained wastewater treatment equipment ensuring compliance with safety regulations.
Collaborated with team members to troubleshoot equipment malfunctions, developing immediate solutions to minimize downtime.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Organized and detail-oriented with a strong work ethic.
Manager
12 Years 6 Months
Colton's Steakhouse | 08.2009 - 02.2022
Oversaw daily operations to ensure high-quality service and guest satisfaction.
Managed staff schedules, optimizing labor efficiency while maintaining service standards.
Implemented inventory control procedures, reducing waste and managing food costs effectively.
Trained and mentored new employees, fostering a culture of teamwork and accountability.
Coordinated with kitchen staff to streamline order processing during peak hours, enhancing operational flow.
Managed and motivated employees to be productive and engaged in work.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Oversaw kitchen operations, ensuring compliance with health and safety regulations.
Monitored food quality and presentation, maintaining high standards for guest satisfaction.
Collaborated with front-of-house teams to ensure seamless service delivery during peak hours.
Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Checked and tested foods to verify quality and temperature.