Jeremy Wood
Kerrville
Summary
Driven to excel, I leveraged my expertise in pump operation and team collaboration at City Of Kerrville to enhance plant efficiency and compliance. My proactive maintenance planning and effective communication skills led to significant improvements in system reliability and environmental safety, underscoring my commitment to excellence and continuous improvement in wastewater management.
Experienced with wastewater treatment processes and regulatory standards. Utilizes expertise to maintain optimal system performance and ensure environmental safety. Knowledge of troubleshooting and mechanical maintenance to support uninterrupted operations.
Professional with experience in wastewater management, prepared to contribute effectively to operations and maintenance. Skilled in water treatment processes, regulatory compliance, and system troubleshooting. Strong focus on team collaboration, reliability, and adaptability to changing needs. Known for problem-solving, attention to safety, and effective communication.
Diligent Desired Position with solid foundation in wastewater management processes and regulatory compliance. Successfully implemented system optimizations leading to improved operational efficiency. Demonstrated proficiency in troubleshooting mechanical issues and maintaining safe work environments.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Wastewater Operator
City Of Kerrville
09.2007 - 03.2024
- Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
- Drafted reports and maintained logs on meter readings, tests, chemical and equipment usage as required by State.
- Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
- Diagnosed and performed minor repairs on laboratory instrumentation and maintained lab and field equipment in safe, clean and efficient condition.
- Assisted in the development of standard operating procedures to ensure consistency in plant operations and employee training.
- Increased system reliability by proactively identifying potential issues through routine preventative maintenance tasks.
- Collaborated with team members to troubleshoot issues, streamline processes, and improve overall plant efficiency.
- Ensured compliance with environmental regulations through strict adherence to guidelines and timely reporting of operational data.
- Reduced energy consumption and costs with proactive system checks and timely repairs.
- Optimized plant performance by conducting regular maintenance on pumps, valves, and other equipment.
- Contributed to a positive work environment by fostering teamwork among colleagues while maintaining clear communication channels with management.
- Maintained accurate records of daily operations, including flow rates, chemical usage, and equipment performance for regulatory reporting purposes.
- Maximized treatment capacity by effectively managing sludge levels within sedimentation basins using solids removal techniques such as skimming or pumping out waste materials.
- Minimized downtime during emergency situations through rapid response times and implementation of appropriate contingency plans.
- Improved wastewater treatment efficiency by monitoring plant operations and adjusting processes as needed.
- Enhanced safety protocols by conducting routine inspections, identifying potential hazards, and implementing corrective actions.
- Ensured the proper handling of hazardous materials by adhering to safety guidelines and providing team members with necessary training resources.
- Used hand tools and power tools to maintain, repair and lubricate equipment.
- Conducted regular inspections of tanks, valves and other equipment to verify compliance with safety and cleanliness standards.
- Completed laboratory testing to measure pH levels and other water quality parameters.
- Controlled operation of variety of water treatment plant equipment, including pumps, filters and chemical feed systems.
- Adhered to EPA and OSHA regulations.
- Operated equipment such as front-end loaders, forklifts, and slakers regularly.
- Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
District Service Supervisor
UniFirst
03.2005 - 03.2006
- Effectively managed escalations from clients regarding service issues, bringing matters to swift resolution while preserving relationships wherever possible.
- Reduced costs by negotiating favorable contracts with suppliers for parts and equipment.
- Championed the adoption of new technologies within the department to increase efficiency, reduce costs, and improve overall customer experience.
- Streamlined service processes for increased efficiency and faster response times to client inquiries.
- Optimized scheduling processes to maximize technician productivity and minimize travel time between appointments.
- Mentored junior staff members on best practices in client engagement, promoting professionalism across the entire team.
- Evaluated emerging industry trends regularly, adapting services offerings as necessary to stay ahead of competitors.
- Improved customer satisfaction by addressing and resolving service issues promptly and effectively.
- Collaborated with sales teams to identify customer needs and develop tailored service solutions.
- Monitored customer satisfaction metrics closely, implementing corrective actions as needed to maintain high levels of client satisfaction.
- Established a continuous improvement culture within the team, leading to ongoing enhancements in service delivery.
- Increased departmental revenue by identifying upselling opportunities during routine maintenance visits.
- Implemented a proactive maintenance program, resulting in reduced downtime for clients'' equipment.
- Ensured compliance with all relevant safety regulations throughout daily operations, minimizing risk exposure for both employees and customers alike.
- Played an instrumental role in expanding the client base through targeted marketing initiatives and outreach efforts.
- Managed a team of technicians, ensuring proper training and adherence to company policies and procedures.
- Overhauled inventory management practices, reducing stock shortages while maintaining optimal inventory levels at all times.
- Enhanced communication within the team through regular meetings, improving overall department cohesion and effectiveness.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Negotiated with vendors to secure best prices for parts and supplies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Head Technician
IHR Security
03.2000 - 03.2005
- Conducted risk assessments before each project implementation phase ensured compliance with industry regulations and standards.
- Enhanced customer satisfaction by providing timely and accurate diagnostics and repairs.
- Managed inventory of spare parts, ensuring availability when needed for repairs or replacements.
- Contributed to product development efforts by providing feedback on potential design improvements based on real-world experiences in servicing equipment in the field.
- Mentored new hires, fostering a positive work culture that encouraged teamwork and collaboration among technicians.
- Implemented safety protocols to ensure a secure working environment for all team members.
- Reduced downtime for machines by implementing preventative maintenance measures.
- Assisted customer support teams in answering technical inquiries from customers, leveraging extensive knowledge of equipment functionalities and capabilities to provide accurate information promptly consistently.
- Improved equipment performance by conducting regular maintenance and system upgrades.
- Developed troubleshooting guides and resources to assist technicians with common issues encountered on the job.
- Collaborated with other departments, providing technical expertise to support overall company objectives.
- Maximized team efficiency with thorough training and supervision of junior technicians.
- Consistently met deadlines by prioritizing tasks effectively and utilizing time management skills.
- Optimized workflows within the department by analyzing existing processes identifying areas for improvement.
- Led regular team meetings to discuss ongoing projects, share best practices, address any concerns or challenges faced by team members, and celebrate successes together as a cohesive unit.
- Developed and implemented a comprehensive training program for new technicians, ensuring they gained the necessary skills and knowledge to excel in their roles.
- Maintained comprehensive documentation of all service calls, including resolutions implemented and follow-up actions required if necessary.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Managed maintenance activities, supervised staff, and inspected equipment.
Education
N/A - N/A
Kerrville ISD
Kerrville, TXSkills
- Pump stations
- Flow meter monitoring
- Valve operation
- Water quality
- Electrical troubleshooting
- Chlorination systems
- Chemical feed system operation
- Filter maintenance
- Safety procedures
- System monitoring
- EPA standards
- Chemical handling
- Confined space entry
- Dissolved oxygen meters
- Chemical analysis
- Community relations
- Hazardous materials
- Odor control
- Water sampling
- Process control
- Public health
- SCADA
- Activated sludge process
- Septage receiving
- Wastewater treatment
- Pump operation
- Laboratory analysis
- Lift station maintenance
- Aerobic digestion
- Preventive maintenance planning
- Hazardous material handling
- Instrumentation calibration
- Regulatory compliance
- Safety protocol compliance
- Biological treatment processes
- Water quality testing
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Sample collecting
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Analyzing water quality
- Waste disposal
- Flow control
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Public health knowledge
- Risk assessment
- Plant operations
- Professionalism
- Technical problem solving
- Sample collection
- Environmental awareness
- Data recording
- Preventive Maintenance
- Time management abilities
- Continuous improvement
- Physical stamina
- Adaptability
- Electrical systems
- Troubleshooting
- Equipment maintenance
- Professional demeanor
- Equipment inspection
Certification
Class C wastewater license I've kept it up do date and have had it since 2009
Class B CDL I've had since 2008
Class D water license obtained in 2024 waiting on the state to take the C exam
Timeline
Wastewater Operator
City Of Kerrville
09.2007 - 03.2024
District Service Supervisor
UniFirst
03.2005 - 03.2006
Head Technician
IHR Security
03.2000 - 03.2005
N/A - N/A
Kerrville ISD
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