Adrian Lara
Clermont,Florida
Overview
7
7
years of professional experience
Work History
Food and Beverage Supervisor
Holiday Inn Club Vacation
Kissimmee, USA
04.2024 - Current
- Oversee and manage a team of 19 people to meet daily revenue goals.
- Assist with resolving and following up any guest issues by following-up with guests in their preferred method of communication
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Conducted regular one-on-ones with the team to track employees progress and understand where they may need more improvement or gain a better understanding of their motives for future careers.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
Food and Beverage Attendant
Holiday Inn Club Vacation
Kissimmee, USA
11.2020 - 04.2024
- Managed the ordering window and assisted guests with their purchases.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Keep constant communication with the kitchen between orders to ensure any special modifications were made to meet guests' standards or dietary needs.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Communicated with kitchen staff to provide accurate, timely information regarding orders and minimize delays.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
Food and Beverage Attendant
Marriott International Inc.
Orlando, USA
01.2018 - 03.2020
- Periodically restocked product and maintained the store front clean and organized.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Rotate shifts daily and run food for room service in a timely manner.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Education
Bachelor of Fine Arts - Studio Arts
University of South Florida
Tampa, FL12.2023
Skills
- Intermediate Microsoft Office Proficiency
- Waste reduction
- Leadership Knowledge
- Adaptability under pressure
- Order management
- Food Service Expertise
- POS system operation
- Ingredient preparation
- ServSafe Manager Certified
- TIPs Certified
- Bartender Knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food and Beverage Supervisor
Holiday Inn Club Vacation
04.2024 - Current
Food and Beverage Attendant
Holiday Inn Club Vacation
11.2020 - 04.2024
Food and Beverage Attendant
Marriott International Inc.
01.2018 - 03.2020
Bachelor of Fine Arts - Studio Arts
University of South Florida