Ahmed Tauhidi
Annandale,VA
Summary
Dynamic AWS Data Center Technician with a proven track record in technical troubleshooting and network configuration. At Amazon Web Services, I enhanced operational reliability while innovating solutions and fostering effective communication. Passionate about delivering exceptional service, I thrive in fast-paced environments and excel in both hardware repair and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
AWS Data Center Technician
Amazon Web Services
08.2022 - Current
- I help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. Handled hardware and network diagnostics followed by physical repair and participated in an on-call rotation. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful in my job here at AWS. In addition to hardware and network repair, I installed equipment, created documentation, innovated solutions, and fixed problems within the Data Center Space. The team I work in an environment that operates 24/7.
Geek Squad Home Field Theater Agent/Technician
Best Buy
Springfield, Virginia
01.2019 - 08.2022
- Traveled to client locations in company vehicle for delivery and installation of home theater products.
- Executed repairs and coordinated haul-away of outdated equipment efficiently.
- Enhanced client experience through meticulous appointment management and effective communication.
- Achieved prompt follow-ups on recommendations and solutions, exceeding client expectations.
- Completed fulfillment for all scheduled clients while managing inventory and vehicle maintenance.
- Closed over fifty-five dollars in sales per appointment by recommending testing products.
- Maintained high customer satisfaction scores during and after service engagements.
- Demonstrated productivity through high levels of job utilization across daily tasks.
Inventory Specialist (seasonal)
Best Buy
10.2018 - 01.2019
- As an inventory specialist, I removed merchandise from the truck and reconciled the delivery manifest. I applied security tags to the product and moved it to the sales floor or warehouse storage. I packaged merchandise for shipment and completed the bill of lading for transfers. I also packaged merchandise for shipment to return to distribution centers. Additionally I operated equipment according to company safety standards to assist in moving merchandise, stocked merchandise on the sales floor and assisted in the receiving of drop shipments.
Patient Safety Associate (PSA)
Metropolitan Healthcare Services (Inova Fairfax Hospital)
03.2017 - 10.2018
- I provided vigilant and continuous supervision and appropriate unit activities for an assigned patient under the supervision and direction of the registered nurse. I provided direct patient care for various patient cases. I analyzed and diffused potentially negative patient confrontations and behavior to stabilize and solve problems, in doing so I provided compassionate patient care. Additionally, I worked closely with nurses and other staff members in a collaborative team effort.
Patient Transporter
Crothall Healthcare (Inova Fairfax Hospital)
04.2016 - 03.2017
- I was responsible for the safe, timely and accurate transport of patients, medical equipment and patient-related items to their destinations. I learned how to keep calm and work efficiently in critical and fast-paced environments with patients, and maintained healthy connections and relationships with all staff to ensure jobs were done efficiently.
Bagger
Harris Teeter
12.2014 - 06.2015
- Bagging groceries according to item type and weight.
- Assisting customers with carrying and loading their groceries into vehicles.
- Returning shopping carts.
- Providing excellent customer service.
Team Member
FireHouse Subs
02.2013 - 05.2013
- Delivered quality products adhering to Firehouse Subs standards while ensuring exceptional guest service.
- Prepared fresh ingredients for customer meals, maintaining high food quality.
- Collaborated with staff and management to create a clean, welcoming dining environment.
Education
Some College (No Degree) - Information Technology
ImpackTek
Fairfax, VA03-2022
H.S. Diploma -
Annandale High School
Annandale, VA06.2015
Skills
- Technical troubleshooting
- Network configuration
- Audio/visual installation
- Sales expertise
- Intermediate Microsoft Office proficiency
- Photoshop proficiency
- Social media management
- HTML, CSS, and JavaScript knowledge
- Windows and Linux proficiency
- AWS services management
Certification
- AWS Solutions Architect Associate: https://www.credly.com/badges/ece7dfdb-1f2f-47de-b5c7-0de6ac30074d/public_url
- AWS Cloud Practitioner: https://www.credly.com/badges/2487bc85-0d1d-44da-893c-5af034864e34/public_url
- Comptia A+: https://www.credly.com/badges/9240dd03-1410-4294-b2d6-701f6f35db34/public_url
References
References available upon request.
Timeline
AWS Data Center Technician
Amazon Web Services
08.2022 - Current
Geek Squad Home Field Theater Agent/Technician
Best Buy
01.2019 - 08.2022
Inventory Specialist (seasonal)
Best Buy
10.2018 - 01.2019
Patient Safety Associate (PSA)
Metropolitan Healthcare Services (Inova Fairfax Hospital)
03.2017 - 10.2018
Patient Transporter
Crothall Healthcare (Inova Fairfax Hospital)
04.2016 - 03.2017
Bagger
Harris Teeter
12.2014 - 06.2015
Team Member
FireHouse Subs
02.2013 - 05.2013
Some College (No Degree) - Information Technology
ImpackTek
H.S. Diploma -
Annandale High School