Adrian Lawhorn
Montgomery,Alabama
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. I am also a seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of quality assurance terms, tools and methodologies. Committed to improving overall business processes.
Overview
8
8
years of professional experience
Work History
Financial Institution Specialist
FDIC
Montgomery, AL
05.2020 - Current
- Work directly with commissioned examiners evaluating bank operations, business planning, and consumer protection practices
- Assessing financial institutions to determine whether they are following safe and sound banking practices, maintaining effective controls and procedures, managing their institutions effectively, and complying with all applicable laws and regulations, including those relating to consumer protection, privacy, community reinvestment, and fair lending
- Reviewed documents for accuracy prior to submission or publication
- Provided technical support for bankers in resolving complex issues
- Facilitated training sessions for new employees on FDIC policies and procedures
- Monitored operations and reviewed records and metrics to understand the financial institution’s performance
Store Manager
EasyMoney
Montgomery, AL
08.2018 - 05.2020
- Market services related to business and more than 550 individual accounts
- Responsible for handling over $500k cash monthly with no miscounts
- Worked 40+ hours weekly to effectively ensure the store’s goals were met which were consistently exceeded
- Communicate directly with the public to figure out their lending needs and assist in any way possible
- Creating monthly reports for the financial department to ensure the location remains in compliance
- Create a work schedule to facilitate the needs of the business along with assisting customer’s needs
- Respond to customer inquiries and complaints to resolve the issue that benefits the customer and company
- Enter customer information into the appropriate system that maintains accurate record keeping
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Created weekly work schedules for store personnel.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Machine Operator
Coca-Cola United
Montgomery, AL
03.2018 - 07.2018
- Responsible for packaging Dasani water products
- Ensure quality products are shipped to offsite location properly
- Forklift operator while providing quality service and maintaining safety measures
- Maintain records of completed work and production data including volume produced and time required for each task
- Promoted efficient operation of production processes through careful control system monitoring
- Performed regular maintenance on machines to ensure optimal performance
- Conducted regular safety audits to identify potential hazards or risks within working environment
- Collaborate with other departments when necessary for successful completion of projects
- Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
- Carry out regular safety checks on machinery prior to operation.
- Ensure that safety guidelines are followed at all times while operating machinery.
Branch Associate
BBVA Compass Bank
Montgomery, AL
02.2017 - 03.2018
- Handle various monetary transactions while discovering sales referrals
- Count the ATM machine to ensure accuracy and quality customer service
- Resolved discrepancies between teller cash balances and the general ledger balance.
- Identified opportunities for efficiency improvements throughout the branch operations process.
- Reviewed, verified, and identified customer transactions to detect and prevent financial crimes activities.
- Conducted research on customer requests regarding account activity or services offered by the bank.
Education
Bachelor of Science - Finance
Alabama State University
Alabama12.2020
Skills
- Microsoft Word
- Excel
- PowerPoint
- Adobe Premiere
- Adobe Photoshop
- Windows 7
- Windows 10
- SAP HANA
- ERP knowledge
- Quality assurance
- Analytical thinking
- Documentation management
- Customer relations
- Knowledge sharing
- Team collaboration
- Compliance monitoring
- Expert problem solving
Training
- Business Law
- Financial Institutions
- Computer Programming
- Investments
- Business Communications
- Business Process Integration
- Accounting
- Essentials of Management Finance
- Financial Institution compliance with Federal Regulations
Activities, awards, and honors
- Delta Mu Delta National Business Honor Society, Gamma Epsilon Chapter, 03/20-Present
- National Society of Leadership and Success, 03/20-Present
- Most Growth in Lending Award, Recipient, 08/18-12/18
- Alabama State University Dean’s List, Member, 08/17-Present
- Notary Public, 05/16-Present
- United States Marine Corps combat veteran, 03/03-Present
Timeline
Financial Institution Specialist
FDIC
05.2020 - Current
Store Manager
EasyMoney
08.2018 - 05.2020
Machine Operator
Coca-Cola United
03.2018 - 07.2018
Branch Associate
BBVA Compass Bank
02.2017 - 03.2018
Bachelor of Science - Finance
Alabama State University