Adrian Lee
Computer Service Technician / IT+ Specialist
Las Vegas,NV
Summary
I have around 6 years of experience in IT+ work, accumulated through multiple internships, jobs, and other related opportunities. Earning my IT+ and A+ certificates while stationed at Benjamin L. Hooks Job Corps Center allowed me to vastly expand my options, and I have been pleased with the process thus far. I have also earned my Apple Technician certification working for FLEXtronics, now renamed FLEX.
Whenever I'm not working with computers, I still find myself in front of them, as the majority of my hobbies center around Game Design, Audio Mixing, Digital Art, and Video Editing. I'm an introverted person, but I am a loving individual who wants to travel the world and engage with all kinds of people/cultures. However, in order to achieve that dream, I realize that I need to prioritize finding a sustainable job that can be performed remotely.
I am currently searching for a Remote/Work-From-Home job opportunity. I have experience with Remote Data Entry, Remote Advert Specializing, and Remote Call Servicing, acquired from attending minor projects with international organizations. Long-term employment is preferred.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Fulfillment Associate
Amazon
Las Vegas, NV
10.2021 - Current
- Responsible for identifying and repairing/preventing any technical issues which may obstruct the functions of assembly lines and stations.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Tracked production and quality control systems to proactively identify deficiencies.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Call Center Representative
Precision Opinion
Las Vegas, NV
06.2020 - 09.2021
- Responsible for conducting interviews with recipients to collect data regarding COVID-19 vaccinations, in conjunction with CDC standards.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Computer Service Technician
Flextronics
Memphis, TN
11.2018 - 03.2020
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Information Technology Support Specialist
Skyway Computer Solutions
Memphis, TN
02.2017 - 01.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Patched software and installed new versions to eliminate security problems and protect data.
- Documented support interactions for future reference.
Education
High School Diploma -
Pearl High School
Pearl, MS 08.2013 - 05.2017
CST Graduation Certificate - Information Technology
Benjamin L. Hooks Job Corps Center
Memphis, TN 03.2018 - 04.2019
No Degree - Cybersecurity+
Ivy Tech Community College of Indiana
Indianapolis, IN 05.2001 -
Skills
Hardware and software installation
Certification
ITF+ Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Fulfillment Associate
Amazon
10.2021 - Current
Call Center Representative
Precision Opinion
06.2020 - 09.2021
Computer Service Technician
Flextronics
11.2018 - 03.2020
CompTIA A+ Technician
09-2018
ITF+ Technician
06-2018
CST Graduation Certificate - Information Technology
Benjamin L. Hooks Job Corps Center
03.2018 - 04.2019
Information Technology Support Specialist
Skyway Computer Solutions
02.2017 - 01.2018
High School Diploma -
Pearl High School
08.2013 - 05.2017
No Degree - Cybersecurity+
Ivy Tech Community College of Indiana
05.2001 -
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