Adrian Lendore
706 W Edgerton St,NC
Summary
Dynamic Onboarding Specialist with a proven track record at Expressable Speech Therapy, excelling in employee engagement and documentation management. Adept in Microsoft Office 365 and known for strong interpersonal skills, I effectively facilitated training sessions and streamlined onboarding processes, ensuring new hires felt supported and informed in their roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Onboarding Specialist
Expressable Speech Therapy
12.2024 - Current
- Assisting in onboarding new employees by preparing orientation materials and schedules.
- Organizing training sessions to ensure employee understand our company policies/procedures.
- Supporting my HR team in managing employee documentation during their onboarding process.
- Conducting welcome calls to ensure new hires feel supported and informed about their new role.
- Helped new hires complete and submit required paperwork, set up their benefits for insurance, and initiating payments by adding payment methods.
Customer Support Associate (Contract)
ConnectRN
02.2022 - 03.2023
- Facilitated prompt resolution of incoming calls and inquiries as primary contact point.
- Assisted in processing timesheet approvals and updating account information. Helped escalate technical issues to senior support teams for resolution.
- Collaborated with facility supervisors and scheduling teams to address urgent staffing requirements.
- Sourced and recruited clinicians while overseeing tuberculosis testing, background checks, and I-9 documentation processes.
- Facilitated onboarding training sessions and developed clinician profiles to enhance adoption of connectrn app.
Customer Support Specialist (Contract)
Amerisave Mortgage
02.2021 - 07.2022
- Facilitated remote software installations and Microsoft update rollouts utilizing VNC tools.
- Assisted with VPN installations and troubleshooting. Provided support for users experiencing connectivity issues.
- Collaborated with tier 2 engineers to resolve complex problems.
- Assisted in installation and maintenance of line-of-business applications. Supported users with active directory password unlocks.
- Recorded and tracked all issues in ServiceNow, ensuring timely resolution of customer and employee-facing tickets.
Community Support Associate (Contract)
Maximus
02.2021 - 06.2021
- Assisted customers by providing responsive service and technical support.
- Conducted introductory technical walkthroughs and facilitated software package installations.
- Managed ticket calendars, coordinated callbacks, and addressed enrollment-related inquiries.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
Education
High School Diploma - B.S. Information Technology
Western Governors University
Salt Lake City, UTSkills
- Windows 7/10/11
- Microsoft Office 365
- Microsoft Teams
- ServiceNow
- Slack
- Zendesk
- Foundation
- VMware Applications
- AWS WorkSpaces
AREAS OF TECHNICAL KNOWLEDGE
- Microsoft Server 2008/2012/2016
- Salesforce
- Deadline-driven, organized, and resourceful
- Strong interpersonal and customer engagement skills
- Strategic logistic planning; time management
- Initiative-taking
- Adaptable
- Receptive to feedback
AREAS OF SOFT SKILLS
Affiliations
National Society of Leadership and Success — Member since 2021
• IEEE — Student Member (since April 2022)
• SANS Institute Community
Certification
• Certified in First Aid, CPR, and AED
• CompTIA IT Fundamentals (ITF+) — OnTrack
• CompTIA A+ — OnTrack
• CompTIA Network+ — OnTrack
• CompTIA Security+ — OnTrack
Timeline
Onboarding Specialist
Expressable Speech Therapy
12.2024 - Current
Customer Support Associate (Contract)
ConnectRN
02.2022 - 03.2023
Customer Support Specialist (Contract)
Amerisave Mortgage
02.2021 - 07.2022
Community Support Associate (Contract)
Maximus
02.2021 - 06.2021
High School Diploma - B.S. Information Technology
Western Governors University