Adrian Lopez Abad
Chicago,IL
Summary
Resourceful Front Desk Guest Service Agent known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and time management. Excel in communication, adaptability, and problem-solving to enhance guest satisfaction and streamline front desk operations.
Overview
7
7
years of professional experience
Work History
Guest Service Agent- Shift Lead
Palmer House Hilton Hotel
Chicago, IL
02.2023 - 07.2024
- Responded to telephone calls from guests promptly and courteously.
- Verified accuracy of billing statements before presenting them to guests for payment processing.
- Managed group bookings efficiently with prompt response time.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Greeted guests with a friendly and welcoming attitude.
- Handled cash transactions accurately while adhering to established accounting practices.
- Registered guests into the computer system accurately and efficiently.
- Answered inquiries about hotel services, facilities and local attractions.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Assisted in the training of new employees.
- Performed administrative tasks including filing documents, data entry.
- Supervised staff during shift changes and ensured transition went smoothly.
Pharmacy Technician
Walgreen's Pharmacy
Chicago, IL
07.2022 - 01.2023
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
Mt, Central Scheduler
Sinai Hospital Chicago
Chicago, IL
04.2021 - 06.2022
- Answers phones and emails
- Schedules and confirms appointments with patients
- Gathers all demographic and insurance information at the time of the scheduled appointment
- Coordinates patient needs with Financial Counselors, Insurance Verifiers, and referring clinics
- Communicates healthcare needs with clinical staff
- Organizes work flow and appointment by reading and routing correspondence, collecting patient information, managing incoming fax referrals
Guest Service/Front End Team Member
Target
Chicago, IL
04.2020 - 04.2021
- Welcomes guest
- Process guest returns and exchanges
- Handle cash register and ring up guests
- Maintain a welcome environment
- Open and close registers
Cashier/Crew
Chipotle
Chicago, IL
09.2018 - 09.2019
- Takes orders, prepares meals, and packages food
- Handles cash and rings up customers
- Opens and closes store
- Maintains a clean and safe work environment
Cashier/Starbucks Barista
Mariano’s
Chicago, IL
01.2018 - 08.2019
- Interacts with customers
- Provides excellent coffee service
- Certified Barista
- Maintains a safe and welcoming workplace
- Engages with customers to provide a welcoming, warm environment __________________________________________________
Education
North Park University, Some College
Chicago, IL05.2019
Skills
- Able to adjust to a work environment quickly
- Received Seal of Biliteracy for Spanish
- Delivers great customer service while working efficiently
- Proficient in Google Docs, Final Cut Pro X, and Adobe Premier, Microsoft Excel, EMR(Epic Electronic Medical Records), Medical Terminology
- Critical Thinking
- Organization and Time Management
- Verbal and Written Communication
- Detail-Oriented
- Appointment Scheduling
- Pharmacy Operations
- Patient Profile Setup
- Answering and Routing Calls
Timeline
Guest Service Agent- Shift Lead
Palmer House Hilton Hotel
02.2023 - 07.2024
Pharmacy Technician
Walgreen's Pharmacy
07.2022 - 01.2023
Mt, Central Scheduler
Sinai Hospital Chicago
04.2021 - 06.2022
Guest Service/Front End Team Member
Target
04.2020 - 04.2021
Cashier/Crew
Chipotle
09.2018 - 09.2019
Cashier/Starbucks Barista
Mariano’s
01.2018 - 08.2019
North Park University, Some College
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