Adrian Lugo
Houston,TX
Summary
Dynamic and personable professional with a robust background in customer service, hospitality, and sales. Exceptional people-oriented skills create lasting impressions and earn consistent praise from colleagues and clients. Recognized for outstanding communication, leadership, and problem-solving abilities, consistently delivering excellent results in fast-paced environments. Merges interpersonal strengths with a strategic and disciplined approach to drive personal and professional growth.
Overview
6
6
years of professional experience
Work History
CEO
TexHouse Productions
TX
05.2024 - Current
- Developed and executed engaging events to enhance brand visibility and community engagement in East Texas, attracting over 6,000 followers.
- Developed and promoted specialized house music events, ensuring high-quality artist lineups and engaging atmospheres.
- Developed and maintained comprehensive CRM database for owners, artists, bartenders, producers, and high-profile customers.
- Established collaborative relationships amongst industry 'competitors' to strengthen production efficiency and extend market reach.
- Analyzed industry trends to inform strategic planning and drive competitive advantage. Entertainment & Art Renaissance.
- Top 3 most viral and interacted hubs in Texas for Event Production and Event Promotion.
- Remotely coordinating events, as well as promotion
Server
Restoration Hardware
Dallas, TX
10.2025 - 02.2026
- Provided exceptional and refined dining service to ensure customer satisfaction.
- Mastered and implemented comprehensive service protocols, ensuring a friendly and knowledgeable interaction with customers.
- Studied and analyzed comprehensive wine and food pairing catalogues to provide informed recommendations.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Developed strong relationships with regular customers, fostering loyalty and repeat visits.
- Consistently demonstrated enthusiasm and positivity, encouraging others to mirror this energy.
Assistant Manager
Fogo de Chão
Katy, TX
02.2025 - 10.2025
- Recruited, trained, and coached front-of-house staff to deliver exceptional hospitality and guest engagement.
- Oversaw daily restaurant operations during the grand opening phase, ensuring consistency and service excellence.
- FOH steps of service supervision specializing in Customer Service representation.
- Supported management with scheduling, floor supervision, team motivation, payroll.
- Directed moral and spiritual guidance initiatives within a dynamic hospitality setting.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Youth Sports Coordinator
I9 Sports
Houston, TX
04.2024 - 02.2025
- Coordinated youth sports programs, ensuring compliance with safety regulations and organizational standards.
- Developed engaging practice plans to enhance skill development and promote teamwork among participants.
- Managed scheduling for coaches and teams, optimizing resource allocation for efficient program execution.
- Trained and mentored volunteer coaches, fostering a positive environment focused on athlete development.
- Organized events as well as sports clinics (basketball, soccer, flag football, volleyball, t-ball)
Salesman (Door-to-Door)
Alder Home Security
TX, NM, LA
04.2022 - 04.2024
- Ranked #2 Rookie of the Year and placed in the Top 5% of company sales nationwide.
- Achieved highest nationwide Monthly Monitoring Rate (monthly rate) by emphasizing trust and long-term value.
- Developed comprehensive knowledge of home security systems and features to educate customers effectively.
- Conducted product demonstrations, showcasing system capabilities to enhance customer engagement and drive sales.
- Mentored junior sales staff, providing training on best practices for customer interaction and closing techniques.
- Led team meetings focused on performance metrics, sharing insights to improve overall sales effectiveness and efficiency.
- Generated more than a million dollars while averaging 2 sold alarms per day
Education
Journalism
Seneca College
Toronto, ON08-2020
Mass Communications
Andrés Bello Catholic University
Caracas, Venezuela12.2018
Skills
- Effective communication
- Customer engagement
- Sales proficiency
- Event planning and management
- Team Leadership
- Media relations
- Content marketing
- Hospitality operations experience
- Social Media Management
- Technical writing
- Photography
- Creative content production
- Branding
- Analytical problem-solving
- Athletic coaching
- Multitasking
- Active listening
- Microsoft PowerPoint
- Microsoft Office Suite
- Microsoft Excel
- Spreadsheets
- CRM software
- First aid training
- Game management
- Upselling and cross selling
- Cold calling
- Door-to-door sales
Accomplishments
- Produced & collaborated over 12 events in 2025.
- Sold out 3 shows in 2025.
- Achieved a following growth of 10.000% in a year by designing different systems for branding and social media management.
- Achieved salesman of the year by following sales tactics with accuracy and efficiency.
Languages
Spanish (Expert)
Portuguese (Intermediate)
Timeline
Server
Restoration Hardware
10.2025 - 02.2026
Assistant Manager
Fogo de Chão
02.2025 - 10.2025
CEO
TexHouse Productions
05.2024 - Current
Youth Sports Coordinator
I9 Sports
04.2024 - 02.2025
Salesman (Door-to-Door)
Alder Home Security
04.2022 - 04.2024
Mass Communications
Andrés Bello Catholic University
Journalism
Seneca College