Adrian Lugo
Chesapeake,VA
Summary
Experienced Information Systems Technician Supervisor with solid background in managing technical teams for complex IT projects. Brings strong leadership skills and an ability to foster a collaborative, team-oriented environment. Known for successfully implementing systems improvements that streamline operations and enhance efficiency. Has consistently demonstrated effective problem-solving abilities, hands-on technical expertise, and excellent communication skills throughout career.
Overview
4
4
years of professional experience
Work History
INFORMATION SYSTEMS TECHNICIAN SUPERVISOR
United States Coast Guard
Chesapeake, VA
04.2020 - Current
- 4 years of tier 2 system administration for both unclassified and classified networks.
- Provided IT support for the United Nations General Assembly, State of the Union Address, the Baltimore Bridge Response, and the Republican National Convention.
- Inventoried and accounted for over $600,000 worth of government property.
- Provided 24x7 on-call support when needed.
- Supervised a team of Information Systems Technicians providing guidance on daily tasks.
Education
Information Technology
UNITED STATES COAST GUARD Information Systems Technician School
Petaluma, CAHigh School Diploma -
Northeast Highschool
Philadelphia, PA06.2018
Skills
- Taclane installation & Configuration
- Cisco network switch tier 2 administrator
- Microsoft Office (Sharepoint, Outlook, Excel, Powerpoint)
- Encrypting unclassified networks
- Help Desk Experience
- Managing help tickets for over 100 users
- Working in a critical and fast-paced environment
- Supervising multiple technicians to ensure the job gets completed in a timely fashion
- IT field technician (experience traveling to provide support)
- Incident Response
- End-to-End troubleshooting skills
- Windows Active Directory
Accomplishments
- Enlisted Person of the Year 2023
- Armed Forces Service Medal
- Coast Guard Meritorious Team Commendation
- DHS Outstanding Unit Award
- Coast Guard Commandant Letter of Commendation Award
- Coast Guard Good Conduct Medal
- Coast Guard Sea Service Ribbon
Security Clearance
Obtained a Top Secret Clearance in 03/10/2021
Timeline
INFORMATION SYSTEMS TECHNICIAN SUPERVISOR
United States Coast Guard
04.2020 - Current
Information Technology
UNITED STATES COAST GUARD Information Systems Technician School
High School Diploma -
Northeast Highschool