Vincent Acuna
Washington,DC
Summary
Seasoned Information Systems Technician with a proven track record at the United States Coast Guard, excelling in network configuration and fostering team cohesion. Spearheaded major improvements in system efficiency and user satisfaction, leveraging strong problem-solving and effective communication skills. Achieved significant reductions in support response times and system downtime through innovative strategies and meticulous attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Systems Technician Supervisor
United States Coast Gaurd
06.2023 - Current
- Managed and maintained over 15,000 user accounts using Active Directory Users and Computers.
- Managed and maintained over 5,000 workstation accounts on Active Directory Users and Computers.
- Installed and configured over 220 network printers and other peripheral devices.
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for end users.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Conducted regular training sessions for staff members on IT best practices, increasing overall technological competency and reducing the frequency of help desk requests.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Managed the deployment of critical software updates, ensuring minimal disruption to daily operations.
- Streamlined communication processes within the team, resulting in improved collaboration and faster resolution of technical issues.
- Optimized network efficiency by monitoring system performance and proactively addressing potential issues.
- Mentored junior technicians, fostering a culture of continuous learning and professional growth within the team.
- Documented support interactions for future reference.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Maintained compliance with industry regulations by staying informed about changes in IT security standards and implementing required updates accordingly.
- Safeguarded sensitive company data with robust backup strategies and disaster recovery plans in place.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Diagnosed and executed resolution for network and server issues.
- Developed and documented network policies, procedures and standards.
- Implemented security policies and distributed updates to end users.
Information Systems Technician
United States Coast Gaurd
04.2020 - 06.2023
- Managed and maintained over 14,000 user accounts in Active Directory Users and Computers.
- Managed and maintained over 8,000 workstation accounts in Active Directory Users and Computers.
- Installed and configured over 150 network printers and other peripheral devices.
- Managed the deployment of critical software updates, ensuring minimal disruption to daily operations.
- Facilitated smooth communication between departments by maintaining a reliable email server environment.
- Used ticketing systems to manage and process support actions and requests.
- Maintained compliance with industry regulations by staying informed about changes in IT security standards and implementing required updates accordingly.
- Reduced downtime during system upgrades by successfully planning and executing seamless migrations.
Education
Associate of Science - Computer Science
American Military University
08.2025
Skills
- Network configuration
- System diagnostics
- Troubleshooting skills
- Network Troubleshooting
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking
- Effective Communication
- Team building
- Risk Assessment
- Adaptability
Certification
CompTIA Security+
Timeline
Information Systems Technician Supervisor
United States Coast Gaurd
06.2023 - Current
Information Systems Technician
United States Coast Gaurd
04.2020 - 06.2023
CompTIA Security+
Associate of Science - Computer Science
American Military University
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