Adrian Mace
Roseville
Summary
Dedicated professional specializing in patient safety and wellness, with a strong focus on behavior observation to ensure effective care in home settings. Experienced direct care worker committed to enhancing client independence through tailored care plans. Proven ability to maintain safe and organized living environments that promote dignity and well-being, with extensive experience in medication administration and patient observation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
Affinity Living Group
Commerce
11.2025 - Current
- Provided direct support and assistance to individuals with disabilities in their daily activities
- Provided assistance with personal hygiene tasks, enhancing individuals' self-esteem and personal care independence
- Implemented personalized care plans for each individual, ensuring their specific needs and goals were met
- Facilitated maintenance of clean and organized living environments for individuals, promoting comfort and dignity
DSP (Direct Support Professional)
Sunrise Community
Knoxville
05.2025 - 10.2025
- Implemented personalized care plans for each individual, ensuring their specific needs and goals were met
- Provided direct support and assistance to individuals with disabilities in their daily activities
- Facilitated personal hygiene tasks, promoting dignity and self-esteem
- Administered medications per prescribed schedules, ensuring safety and adherence to health protocols
- Maintained clean and organized living environments, fostering comfort and well-being
Direct Support Professional
Open Arms Care Corporation
Knoxville
08.2023 - 05.2025
- Implemented individualized support plans for clients with diverse needs.
- Coordinated care and services for clients through collaboration with team members to meet diverse needs.
- Supported individuals with daily living activities and personal care to enhance independence.
- Observed client behavior and implemented necessary interventions.
- Recorded client progress and ensured accurate documentation of services to track development.
- Trained new staff on caregiving techniques and organizational policies.
Patient Sitter
UT Medical Center
Knoxville
06.2021 - 07.2023
- Monitored patients to ensure safety and comfort during their hospital stay.
- Provided emotional support to patients during hospital visits, helping them feel more comfortable and cared for.
- Supported nursing staff in patient care activities, enhancing overall patient support during shifts.
Dispatcher/data Entry
Americold
Pedricktown
01.2019 - 01.2021
- Coordinated dispatch and data entry for over the road drivers to achieve timely delivery and efficient route management.
- Coordinated transportation schedules for timely delivery of perishable goods.
- Communicated with drivers to ensure adherence to safety protocols.
- Monitored shipment status using tracking software for effective logistics management.
Delivery Driver
AMAZON LMOG
11.2016 - 01.2019
- Delivered packages efficiently across designated routes daily.
- Loaded truck with packages for timely delivery to residences and businesses.
- Maintained accurate delivery logs and documentation on mobile devices.
- Communicated effectively with dispatch regarding route changes and delays.
Cellular Sales Representative
Verizon Authorized Retailer - GoWireless
Knoxville
05.2013 - 02.2015
- Engaged customers to understand their needs and recommend suitable products.
- Demonstrated product features and functionality to enhance customer experience.
- Maintained knowledge of current promotions and plans to inform customers effectively.
- Reviewed customer accounts, identified potential upgrades, and communicated tailored recommendations to enhance customer satisfaction.
Key Holder/sales Associate
Dollar General
Millville
04.2010 - 05.2013
- Coordinated team operations during shifts to ensure smooth workflow.
- Executed cash reconciliation process at the end of shift to ensure accurate financial reporting.
- Stocked and retrieved inventory from truck loads to maintain stock levels.
Education
High school diploma - Upper secondary education
Millville Senior High School
Skills
- Basic math
- Meal preparation
- Computer literacy
- Medication administration
- Patient confidentiality
- Client engagement
- Bathing assistance
- Direct patient care
- Caregiving
- Meal assistance
- Emergency scheduling
- Outdoor work
- Achieving HIPAA compliance
- Organizational skills
- First aid and CPR
- Mobile devices
- Senior care
- Phone etiquette
- Disability support
- Team management
- Clinical documentation
- Antivirus software
- Nutrition
- Pickup truck operation
- Medical scheduling
- ADLs assistance
- Logistics
- Availity
- Cleaning
- Clerical experience
- Delivery detail verification
- Geriatric care
- Personal care assistance
- Microsoft Office
- Typing
- Emotional well-being
- Conflict management
- HIPAA
- Patient care
- Delegation
- Appointment scheduling
- Computer operation
- Research
- GPS
- Staff scheduling
- Attention to detail
- Negotiation
- Group home experience
- Mobility assistance
- Transportation support
- Patient service
- Clean workspace maintenance
- Youth support
- MacOS
- PCA
- Dispatching
- Regulatory compliance
- Time management
- Vehicle operation
- Interpersonal skills
- Supervising experience
- Recruiting
- Microsoft Outlook
- Relocation support
- Outreach communication
- Phone client interaction
- Pallet jack
- Patient observation
- Google Workspace
- Care plans
- Objection handling
- Data entry
- Home health
- Social media platforms
- Developmental disability support
- Google Docs
- Windows
- Medical office experience
- Food preparation
- Developmental support
- Guest relations
- Greeting customers
- Clothing care
- Professional email communication
- Clothing assistance
- Safe environment creation
- Hoyer lift
- Manual transmission
- Case management
- Private practice experience
- Face-to-face communication
- Dementia care
- Front desk
- Managing patient records
- Residents' rights
- Advocacy training
- Productivity software
- Medical software
- Interpersonal communication
- Call center experience
- Nail care
- Medication management
- Leadership
- Technical troubleshooting support
- Safe work practices
- DispatchTrack
- Customer inquiry handling
- Administrative experience
- Service coordination
- Computer skills
- Vital signs
- Personal grooming assistance
- Office experience
- Customer service
- Direct support
- Phone answering
- Hospice care
- ADL emotional support
- Customer complaint resolution
- Microsoft Excel
- Geriatrics
- Healthcare staff management
- Customer inquiries
- Phone communication
- Client onboarding
- Care planning
- Data entry accuracy
- Health protocols compliance
- Team collaboration
Certification
- Driver's License
- AED Certification
- CPR Certification
- First Aid Certification
Languages
English
Timeline
DSP (Direct Support Professional)
Affinity Living Group
11.2025 - Current
DSP (Direct Support Professional)
Sunrise Community
05.2025 - 10.2025
Direct Support Professional
Open Arms Care Corporation
08.2023 - 05.2025
Patient Sitter
UT Medical Center
06.2021 - 07.2023
Dispatcher/data Entry
Americold
01.2019 - 01.2021
Delivery Driver
AMAZON LMOG
11.2016 - 01.2019
Cellular Sales Representative
Verizon Authorized Retailer - GoWireless
05.2013 - 02.2015
Key Holder/sales Associate
Dollar General
04.2010 - 05.2013
High school diploma - Upper secondary education
Millville Senior High School