Delivered exceptional customer service in a high-volume environment, managing as many as seven tables simultaneously, and resolving issues promptly to ensure customer satisfaction.
Spearheaded efforts that drove a company record of $216,000 in weekly sales by through strategic team coordination, maintaining high standards of service, and cultivating an environment that prioritized customer retention.
Increased sales by 25% with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Barback
Flanigan's Seafood Bar and Grill
Pinecrest
05.2023 - 05.2024
Received employee of the month twice through the facilitation of seamless bar operations by attentively tending to customers, and swiftly handling glassware and drink orders.
Maintained a clean workspace by stocking and organizing bar supplies, resulting in a top 5 annual health inspection grade among the company's 25 restaurant locations.
Lowered inventory costs by 15% by assisting with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
To-Go Specialist
Buffalo Wild Wings
Homestead
05.2021 - 08.2022
Communicated with customers in person and over the phone, handling upwards of of 100 orders per shift while ensuring accuracy, efficiency, and high customer satisfaction in a fast-paced environment.
Collaborated with kitchen and front-of-house teams to streamline operations, reducing wait times and improving overall service efficiency.
Lead the restaurant in department sales generating a majority share of the restaurant’s weekly revenue by optimizing order fulfillment and enhancing the customer experience.
Education
Bachelor of Science - Business Management
Florida State University
Tallahassee, FL
05.2025
Minor - Political Science
Florida State University
Tallahassee, FL
05-2025
Campus Engagement
FSU Best Buddies Chapter
Peer Buddy Ambassador
Paired with an individual with intellectual and developmental disabilities as a peer buddy, building a supportive, one-on-one relationship through regular social activities and advocating for inclusion.
Advocated for disability awareness by representing Best Buddies at school and community events, fostering a culture of acceptance and inclusion.
Sport Management Student Association
Team Member
Collaborated with fellow team members to successfully raise $3,000 to fund networking trips through sponsorships, fundraising events, and community outreach.
Attended exclusive sports industry networking trips, connecting with professionals in athletics, marketing, and event management to gain real-world insights.
Volunteer Experience
Winthrop Park Baseball
Head Coach
Managed and coached a youth baseball team of 11 players, focusing on skill development in hitting, fielding, and base running, while fostering a strong sense of teamwork.
Guided the team to the league playoffs by enhancing player performance and cultivating a competitive, yet supportive environment.
Redlands Community Church,
Recreational Leader
Directed plays and skits that taught Biblical and Christian values, guiding children in creative expression and moral development.
Led 50+ campers in daily team sport activities, instilling the importance of a healthy lifestyle and personal wellness.
Homestead Youth Baseball,
Camp Counselor
Mentored 30+ young athletes from the ages of 6-14, focusing on skill development, teamwork, and sportsmanship to enhance their baseball fundamentals.
Designed and led skill-building drills for 10–15 campers per training session Monday through Friday, helping athletes improve their overall game strategy.
Skills/Interests
FEMA Emergency Management Planning Certification
Microsoft Office Specialist Excel Associate Certification