Adrian Martinez
Gilroy,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Porter
Freeway Toyota Of Gilroy
12.2022 - Current
- Communicated with coworkers and managers about completed duties.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Increased workplace safety by immediately reporting potential hazards.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Obtained vehicle information for service department.
- assisted with diagnostics in battery health.
- Commuting between locations to obtain parts, test driving vehicles.
- Cross trained in service advising with minimal experience.
Detailer
Gilroy Toyota
08.2015 - 12.2022
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Washed cars and trucks daily for auto dealership.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Shined vehicle windows and windshields to remove water spots.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
- Maintained clean, tidy and safe work environment.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Provided exceptional customer service and addressed customer inquiries.
- Applied protective agents, including sealants, to protect surfaces.
- Reported daily work progress and encountered problems to management.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Test drove vehicles and reported identified issues to management.
- Refilled gas tanks and documented fluid levels.
Education
Certification - Collision Repair
Universal Technical Institute/Northern California
Sacramento, CA09.2012
High School Diploma -
Gilroy High School
Gilroy, CA06.2011
Skills
- Cleaning Solution Preparation
- New Employee Training
- Handle Hazardous Chemicals
- Sealant Application
- Safety Standards
- OSHA Requirements
- Valid Driver's License
- Painting
- Ensuring Customer Satisfaction
- Hand and Power Tool Operation
- Communication and Interpersonal Skills
- Work Orders
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Porter
Freeway Toyota Of Gilroy
12.2022 - Current
Detailer
Gilroy Toyota
08.2015 - 12.2022
Certification - Collision Repair
Universal Technical Institute/Northern California
High School Diploma -
Gilroy High School
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