ADRIAN MELGOZA
Analyst
Bentonville,AR
Summary
Patient Identity Management Analyst specializing in workflow optimization, operational analytics, and continuous process improvement. Partners cross-functionally with product, analytics, and compliance teams to uncover insights, streamline case management, and reduce operational inefficiencies. Creates standardized procedures, training materials, and process maps that improve team performance, support knowledge transfer, and promote sustainable operational excellence.
Overview
9
9
years of professional experience
Work History
Analyst|Patient Identity Management
Robert Half
02.2025 - Current
- Investigated and resolved duplicate, overlinked, and inaccurately matched patient records to support patient safety and data integrity.
- Partnered with legal, HIPAA compliance, product, engineering, operations, and billing teams to enhance data quality and establish preventative controls.
- Conducted detailed research and analysis to identify root causes of identity errors and recommend corrective actions.
- Maintain and support EMPI systems, including IBM MDM Inspector, and Unified Identity platforms.
- Develop and maintain SOPs, training materials, and workflow documentation to support consistent issue resolution and team onboarding.
- Supported audits, compliance reviews, and investigations through accurate documentation and record validation.
Remote Mobile Technician
Tesla
04.2021 - 11.2024
- Deliver on-site repairs at customer locations, enhancing Tesla ownership experience
- Diagnosed and repaired electrical and mechanical issues in mobile units.
- Analyzed problems in electric vehicles through the application of advanced diagnostic instruments.
- Enhanced customer satisfaction through effective communication and problem-solving skills.
- Conducted routine inspections to ensure optimal functionality and safety standards.
- Trained junior technicians on advanced repair techniques to enhance team competency and service quality.
Mechanic
Hiley Mazda of Hurst
12.2019 - 04.2021
- Inspected equipment for compliance with safety regulations and operational standards, reducing potential safety hazards.
- Managed parts inventory and coordinated with vendors to ensure timely repairs, minimizing downtime for operations.
- Conducted routine maintenance checks to enhance vehicle performance and longevity.
- Managed parts inventory and coordinated with vendors to ensure timely repairs.
- Inspected equipment for compliance with safety regulations and operational standards.
Mechanic
Chevrolet Autonation
04.2017 - 12.2019
- Diagnosed mechanical, electrical, hydraulic, and engine issues using computerized diagnostic tools and technical manuals.
- Completed brake, suspension, steering, transmission, and engine repairs while maintaining quality and safety standards.
- Performed preventative maintenance and repairs on vehicles and equipment to ensure safe and reliable operation.
- Identified root causes of recurring mechanical failures and implemented corrective actions, reducing equipment downtime.
- Conducted inspections to identify potential safety concerns and prevent costly repairs.
- Replaced and repaired worn or defective components, improving equipment performance and longevity.
- Maintained accurate repair records, service reports, and parts inventory documentation.
- Collaborated with team members to prioritize workloads and complete repairs within established timelines.
- Followed OSHA and company safety procedures to maintain a safe work environment.
Education
Diploma - Aviation
Skyline High School
Dallas, TXSome College (No Degree) - Aviation Maintenance Technology
Tarrant County College
Fort Worth, TXSkills
- Healthcare Data Governance
- Risk Management & Mitigation
- Incident Management
- Process Mapping & Workflow Design
- Documentation & SOP Development
- User Acceptance Testing (UAT)
- Analytics & Reporting
- KPI Development & Tracking
- Project Management
- Microsoft Excel pivot tables
- Root cause analysis
- Data validation
Timeline
Analyst|Patient Identity Management
Robert Half
02.2025 - Current
Remote Mobile Technician
Tesla
04.2021 - 11.2024
Mechanic
Hiley Mazda of Hurst
12.2019 - 04.2021
Mechanic
Chevrolet Autonation
04.2017 - 12.2019
Some College (No Degree) - Aviation Maintenance Technology
Tarrant County College
Diploma - Aviation
Skyline High School