Adrian Merlo
Hendersonville,NC
Summary
Dynamic Dietary Manager with proven expertise at Lake Pointe Landing, excelling in meal delivery coordination and customer service excellence. Demonstrated leadership in streamlining operations and training staff, enhancing resident satisfaction through effective communication and problem-solving. Adaptable in high-pressure environments, consistently achieving timely service and compliance with food safety standards.
Overview
5
5
years of professional experience
Work History
Runner
Morrison Healthcare
01.2026 - Current
- Delivered meals efficiently to various departments while adhering to safety and sanitation standards.
- Assisted kitchen staff in food preparation, ensuring timely service during peak hours.
- Operated food delivery systems, ensuring accurate tracking of orders and timely deliveries.
- Adapted quickly to changing priorities and demands in fast-paced environments.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Provided excellent customer service while meeting challenging time goals.
- Maintained a professional demeanor while interacting with colleagues and clients during deliveries.
- Reduced delivery times by efficiently navigating routes and prioritizing tasks based on urgency.
- Directly interacted with customers at each location to build loyalty.
- Greeted customers and provided outstanding customer service.
Dietary Manager
Lake Pointe Landing Retirement Community
Hendersonville, NC
03.2025 - Current
- Oversaw food preparation and service operations, ensuring compliance with safety regulations.
- Streamlined meal delivery processes through effective coordination with kitchen staff.
- Facilitated training sessions for team members on dietary guidelines and food safety standards.
- Assisted in organizing employee schedules to meet operational needs. Supported team members by coordinating shift changes and coverage. Helped maintain accurate records of employee availability and time-off requests.
- null
- Demonstrated strong leadership by guiding teams towards achieving strategic objectives.
- Resolved customer complaints through effective communication and problem-solving strategies.
Dietary Assistant
Lake Pointe Landing Retirement Community
Hendersonville, NC
03.2024 - 02.2025
- Assisted in meal preparation and assembly for residents' dietary needs.
- Supported kitchen staff in maintaining cleanliness and organization of food service areas.
- Delivered meals to residents, ensuring timeliness and adherence to dietary restrictions.
- Communicated effectively with nursing staff to address resident dietary preferences and concerns.
Dietary Server
Lake Pointe Landing Retirement Community
Hendersonville, NC
03.2021 - 02.2024
- Delivered exceptional dining service to residents, ensuring satisfaction and adherence to dietary
- Responded promptly to resident requests, fostering a welcoming dining environment.
- Maintained cleanliness of dining areas, ensuring compliance with health regulations.
- Improved patient satisfaction by providing timely and efficient meal service to residents.
Education
High School Diploma - Welding Technology
North Henderson High School
Hendersonville, NCSkills
Meal delivery coordination
Food safety compliance
Customer service excellence
Order tracking systems
Team leadership skills
Time management techniques
Sanitation standards knowledge
Effective communication skills
High-pressure situation handling
Employee training facilitation
Shift scheduling organization
Positive relationship building
Problem-solving skills
Fast-paced environment adaptability
Efficient pacing
Heavy lifting
Advanced endurance
Mental toughness
Major
Welding Technology
Timeline
Runner
Morrison Healthcare
01.2026 - Current
Dietary Manager
Lake Pointe Landing Retirement Community
03.2025 - Current
Dietary Assistant
Lake Pointe Landing Retirement Community
03.2024 - 02.2025
Dietary Server
Lake Pointe Landing Retirement Community
03.2021 - 02.2024
High School Diploma - Welding Technology
North Henderson High School