Dedicated professional with strong customer service and problem-solving skills. Experienced in enhancing customer experiences and fostering teamwork to drive operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Services
Primerica
06.2026 - Current
Demonstrated respect and friendliness in all interactions.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Referee
Hard2Guard Basketball
07.2022 - Current
Enforced game rules to ensure fair play and maintain competitive integrity.
Observed player conduct, addressing infractions promptly to uphold league standards.
Communicated effectively with coaches and players to clarify decisions and resolve disputes.
Mentored junior referees, providing guidance on rules interpretation and game management techniques.
Grocery Clerk
Publix
07.2021 - 10.2022
Assisted customers in locating products and provided exceptional service to enhance shopping experience.
Stocked shelves with merchandise, ensuring proper placement and optimal product visibility.
Maintained cleanliness of store environment, adhering to safety and sanitation standards consistently.
Education
Associate of Arts - Economics
New College Of Florida
Sarasota, FL
05-2026
Skills
Customer service
Attention to detail
Problem-solving
Time management
Flexible and adaptable
Teamwork and collaboration
Friendly, positive attitude
Certification
Licensed [2-14] - Life and Variable Annuity Insurance
Licensed [20-44] - Property and Casualty Insurance
Insurance Services Representative II – Claims Services at Nationwide Insurance CompanyInsurance Services Representative II – Claims Services at Nationwide Insurance Company
Customer Services cum Administration (Insurance Claiming) at Triple 7 Services Sdn BhdCustomer Services cum Administration (Insurance Claiming) at Triple 7 Services Sdn Bhd