Adrian Moreno Gomez

Junior Network Engineer

Softrim

08.2023 - Current

Deployed, secured and optimized network infrastructure for over 200 communities.
Reduced downtime and minimized disruptions, ensuring high reliability and continuous service for users across multiple communities.
Implemented and managed advanced network security measures, effectively protecting the organization and its clients from cyber threats and minimizing security risks.
Created and maintained detailed network documentation, ensuring compliance with industry standar
Provided in-depth technical analysis during troubleshooting, driving quick resolutions and continuous improvement in operational efficiency while ensuring proper documentation and procedural adherence.
Delivered training to new employees and ensured smooth adoption of company procedures and tools.
Managed user accounts and permissions in both on-premises Microsoft Active Directory and cloud-based Microsoft Entra ID, enhancing security and operational control across the organization.
Achieved one of the highest ticket closure rates among service desk technicians, consistently improving customer satisfaction and minimizing service disruptions.
Led team development and assisted in project management coordination.

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