Adrian Mraz
Cape Coral
Summary
Committed Guest Service Specialist with experience in front-line roles in hospitality and customer service. Strengths include resolution of complex guest issues, delivery of high-quality guest experiences, and fostering a welcoming environment. Successful track record of improving guest satisfaction ratings and streamlining processes for improved efficiency.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Guest Service Expert
Marriott International, Inc.
Naples
03.2026 - Current
- Delivers exceptional in-room dining service in alignment with Forbes Five-Star standards, ensuring a personalized and luxury guest experience. Managed all aspects of order service, including accurately taking orders, coordinating with culinary teams, and executing timely, elegant delivery and presentation of food and beverages. Anticipated guest needs by providing tailored recommendations, accommodating dietary restrictions, and maintaining a high level of attention to detail. Upheld brand standards through professionalism, discretion, and refined service etiquette while consistently exceeding guest expectations and contributing to overall guest satisfaction and loyalty.
Guest Service Expert
Marriott International, Inc.
Fernandina Beach
07.2025 - 03.2026
- Provided personalized, anticipatory service in a luxury hospitality environment, ensuring each guest experienced the highest level of comfort and satisfaction. Served as a primary point of contact for guest needs, handling requests, reservations, and concerns with professionalism, discretion, and efficiency. Demonstrated strong problem-solving skills by resolving guest issues promptly while maintaining Forbes Five-Star service standards. Built meaningful guest relationships through attention to detail, proactive communication, and a commitment to exceeding expectations. Collaborated with cross-functional teams to deliver seamless service and uphold The Ritz-Carlton’s brand values and service excellence.
Server
Marriott International, Inc.
Cape Coral
03.2021 - 07.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining areas and tables.
- Assisted guests with menu selections and dietary inquiries.
Server
Marriott International, Inc.
Scottsdale
08.2018 - 03.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas and tables.
- Handled cash transactions and processed payments accurately.
Food Runner
Marriott International, Inc.
Scottsdale
01.2018 - 08.2018
- Delivered food orders promptly to guests in dining areas.
- Assisted servers by refilling drinks and clearing empty plates efficiently.
- Communicated effectively with guests regarding menu items and specials.
- Collaborated with kitchen staff to ensure timely service during peak hours.
Education
Associate of Arts - Business Administration
Modesto Junior College
Modesto, CA 08.2014 - 05.2016
Skills
- In-room dining service
- Order management
- Culinary coordination
- Dietary accommodation
- Problem solving
- Effective communication
- Attention to detail
Timeline
Guest Service Expert
Marriott International, Inc.
03.2026 - Current
Guest Service Expert
Marriott International, Inc.
07.2025 - 03.2026
Server
Marriott International, Inc.
03.2021 - 07.2025
Server
Marriott International, Inc.
08.2018 - 03.2021
Food Runner
Marriott International, Inc.
01.2018 - 08.2018
Associate of Arts - Business Administration
Modesto Junior College
08.2014 - 05.2016