Moin Khan
Washington,DC
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
5
5
years of professional experience
Work History
Guest Service Expert
Westin Georgetown
07.2023 - 11.2023
- Enhanced guest satisfaction by providing prompt and personalized assistance during their stay.
- Streamlined check-in/check-out processes for increased efficiency and reduced wait times.
- Maintained high levels of cleanliness and organization in all public areas, elevating the overall guest experience.
- Utilized extensive knowledge of local attractions and services to provide tailored recommendations for guests based on their interests.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Upheld hotel policies and procedures by providing high level of customer service.
Manager
Bombay Street Food
02.2020 - 03.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Managed and motivated employees to be productive and engaged in work.
Sandwich Artist
SUBWAY®Restaurants
07.2019 - 12.2019
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Cashier Assistant
Sharks Fish & Chicken
01.2019 - 04.2019
- Enhanced customer satisfaction by providing efficient and accurate checkout services.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Skills
- Guest Relations
- Table bussing
- Point of sale (POS) system operations
- Multitasking Proficiency
- Complaint Handling
- Exceptional Communication
- Fast-Paced Environment
- Turning Tables
- Cleanliness
- Stress Management
- Food Running
- Table Setting Knowledge
- Safety Awareness
- Cleaning
- Workplace Safety
- Interpersonal Relations
- Beverage Preparation
- Positive Attitude
- Active Listening
- Strong Communication
- Supply Restocking
- Table Setup
- Employee Training
- Service Bar Restocking
- Payment Processing
- Beer Keg Replacement
- Guest Service
- Menu knowledge
- High-volume dining
- Guest Satisfaction
Timeline
Guest Service Expert
Westin Georgetown
07.2023 - 11.2023
Manager
Bombay Street Food
02.2020 - 03.2023
Sandwich Artist
SUBWAY®Restaurants
07.2019 - 12.2019
Cashier Assistant
Sharks Fish & Chicken
01.2019 - 04.2019