Summary
Overview
Work History
Education
Skills
Languages
Certification
Extracurricular Activities
Timeline
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Arib Ahmed

Totowa

Summary

Proven guest service expert with experience at Smashburger. Adept in cash management and problem-solving. Enhances customer satisfaction through effective communication and reliability. Excels in high-pressure environments, contributing to team efforts and organizational improvements. Detail-oriented team player with strong organizational skills. Capable of handling multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Service Expert

Smashburger
08.2024 - Current

Ensured accuracy during transactions while delivering exceptional customer service.

Ensured high-quality food preparation aligning with company standards.

Maintained a clean and welcoming environment by sanitizing tables, floors, and restrooms regularly.

Efficiently packaged and organized to-go orders, ensuring accuracy and completeness for customer satisfaction.

Provided friendly and professional assistance to guests, addressing inquiries and resolving issues promptly.

Worked closely with team members to ensure seamless operations and a positive dining experience.

Followed all company policies, safety protocols, and hygiene guidelines to uphold service excellence.

Library Student Assistant

Passaic Valley High School
04.2023 - 07.2024
  • Organized returned books and materials and assisted with shelving.
  • Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
  • Assisted library staff with clerical duties to help lighten workload.
  • Answered general questions in person, by phone and over email.
  • Maintained and updated records of current collection.

Education

High School Diploma -

Passaic Valley High School
Little Falls
06.2025

Skills

  • Multitasking proficiency
  • Cash handling expertise
  • Guest relations
  • Complaint handling
  • Professional appearance
  • Upselling strategies
  • Customer service
  • Computer skills
  • Verbal and written communication
  • Detail-oriented
  • Flexible schedule
  • First aid training
  • Guest accommodations

Languages

English
Bengali

Certification

  • Probationary Drivers License
  • Certified First AID provider

Extracurricular Activities

  • Computer Club
  • Technology Club
  • Culinary Club
  • Volunteered for local Food Drive
  • Volunteered for local Clothing Drive
  • Volunteered for High School Can Shake

Timeline

Guest Service Expert

Smashburger
08.2024 - Current

Library Student Assistant

Passaic Valley High School
04.2023 - 07.2024

High School Diploma -

Passaic Valley High School
Arib Ahmed