Maya Thomas
Holiday,FL
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Results-driven professional focused on delivering exceptional support for customer and guest needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Guest Service Expert
Courtyard By Marriott
Clearwater, FL
04.2023 - Current
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Created welcoming and comfortable environment for guests.
- Facilitated and coordinated transportation services for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Housekeeper
Jada Home Services
New Symerna Florida
06.2021 - 03.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Front Desk Receptionist
Tabrizi Dental Associates
Malden, MA
10.2018 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Bachelor Of Arts - Hospitality
Skills
- Guest Relations
- Verbal and Written Communication
- Guest Accommodations
- Detail Oriented
- Customer Service
- Information Protection
- Guest Satisfaction
- Operational Efficiency
Languages
Brazilian Portuguese
Native or Bilingual
Farsi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Guest Service Expert - Courtyard By Marriott
04.2023 - Current
Housekeeper - Jada Home Services
06.2021 - 03.2023
Front Desk Receptionist - Tabrizi Dental Associates
10.2018 - 03.2020
Flagler College - Bachelor Of Arts, Hospitality